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Photoshop Upgrade to V22.0

New Here ,
Oct 20, 2020

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Since installing the photoshop upgrade to V 22.0, I am no longer able to use the program.  I get a program error with any action I take.  Please issue an corrected upgrade or tell me how to go back to the previous version.

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Download and install, Performance, Problem or error, Windows

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Photoshop Upgrade to V22.0

New Here ,
Oct 20, 2020

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Since installing the photoshop upgrade to V 22.0, I am no longer able to use the program.  I get a program error with any action I take.  Please issue an corrected upgrade or tell me how to go back to the previous version.

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Download and install, Performance, Problem or error, Windows

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324

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Oct 20, 2020 2
New Here ,
Oct 20, 2020

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alfonsoc4523332_0-1603216422835.png

I have de same problem....

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi there, 

Sorry to hear about the program error. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Regards,
Sahil

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Oct 20, 2020 0
Participant ,
Oct 20, 2020

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I would if I could. Any action I take after launching crashes the app, including opening preferences and trying to disable the graphic processor. I think the best experience I've sustained before a crash today involved three clicks of interaction. In most cases, the first click results in an instant crash.

 

MacOS 10.15.7, AMD Radeon Pro 5500 XT 8, 72Gb ram

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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Same problem here. Windows. Nothing works, even closing the app doesn't... Help!

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Oct 20, 2020 0
Community Beginner ,
Oct 30, 2020

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Is anyone at Adobe working on this?  It has been a week since Adobe said its engineers were working on this and still no word?

 

At least some communication that the issue is still under review would help.  That would make users feel like Adobe cares about this issue.

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Oct 30, 2020 1
Adobe Community Professional ,
Oct 20, 2020

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To uninstall a version of Photoshop, or install an earlier version, open the Creative Cloud desktop app. Got to the All Apps section, click on the three dot menu at the right of Photoshop". You can select Uninstall, or install an earlier version via "Other versions".

 

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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I disabled using graphic prcessor and cleared recent files and it is working now.

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Oct 25, 2020 0
Community Beginner ,
Oct 30, 2020

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Please explain what you mean when you say "cleared recent files"

 

Thanks.

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Oct 30, 2020 0
Community Beginner ,
Oct 30, 2020

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Has anyone heard when this issue is going to be corrected?  I have had to roll back to the V 21.2.4

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Oct 30, 2020 1
Adobe Community Professional ,
Oct 30, 2020

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Hello, there are often this kind of problems when you let the update with preferences of the older version. 

The first thing to try is reset preferences like said in the user guide : https://helpx.adobe.com/photoshop/using/preferences.html

Using a keyboard shortcut

  • Quit Photoshop.
  • Hold down the following keyboard shorcut and launch Photoshop:

macOS

  • command + option + shift

Windows

  • ctrl + alt + shift
  • Open Photoshop.
  • Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?"
 
 

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Oct 30, 2020 0
Community Beginner ,
Oct 30, 2020

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Thanks very much for the input.  I followed all the instructions from Adobe -

 

Uncheck use of video card memory

Delete preferrences 

Re-install Photoshop

Finally, I rolled back to V21.2.4

 

Rolling back solved the issues with V22

Adobe has stated that their engineers are looking at why this version is having these problems.

It sound like the issue is the age of my video card (more than a few years old)

Adobe's response has been swap to a newer video card to see if that helps -- not a very good answer!

 

Thanks again for the input.

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Oct 30, 2020 0