Photoshop v21.1.3 Problem with replace color on macOS

[Alex.robles]

Hi there, I wish like to know if some body have the same problem... when I working normaly with photoshop, I´m use replace color and the program freezes, without save the file, just force quit. I´m attaching the caracteristics of my computer.

Plase help me to know what can I do!

AR

{Thread title edited by moderator}

[Alex.robles]

Hi

Try one of these workarounds before you try resetting Preferences. It sounds like it's part of the known bug the engineers are working on.

• Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
  or
• Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
  
  

~ Jane

[nikunj.m]

Hi there,

We are sorry about the experience with Photoshop. Would you mind sharing the macOS version you are using on the computer? Since when are you facing this issue?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards, 

Nikunj

[jane-e · Accepted solution]

Hi

Try one of these workarounds before you try resetting Preferences. It sounds like it's part of the known bug the engineers are working on.

• Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
  or
• Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
  
  

~ Jane

[jane-e · Accepted solution]

Hi

Try one of these workarounds before you try resetting Preferences. It sounds like it's part of the known bug the engineers are working on.

• Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
  or
• Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
  
  

~ Jane

[georget78832353]

Hi Jane.

Comd R worked, the Hue/Saturation sliders now work and don't freeze CS.

But why have they started doing that just recently?

Many thanks

George

[nikunj.m]

Hi George,

We are glad that disabling Rulers by using CMD+R helped you out. We recently logged a bug for Photoshop version 21.1.3, where Mac users have reported that the application is freezing while applying adjustments like Hue/Saturation.

We have been able to reproduce the issue and our product team is investigating it further. 

We are sorry about the trouble and thanks for your patience!

Regards,

Nikunj

[jane-e]

You're welcome, George, I'm glad this workaround fixes it for you in the interim. You can go to this link and click "Follow" for updates on when it is fixed.

~ Jane

[Alex.robles]

Hello! Today once again I have the same problem with Photoshop, I was thinking that this error was fixed, but I am frustrated ... I have never had problems with Photoshop before, and now, when I have paid every month to be a member of adobe creative cloud. I am wondering if I was working on a proven photoshop, because I am worried about my future jobs and all the time I will lose in the photoshop crash. Definitely fix this, or don't charge it until you have it ready.

[jane-e]

"Definitely fix this, or don't charge it until you have it ready."

Hi Alejandro

We are users just like you and cannot fix it. Adobe is aware of this and is working on a fix. In the meanwhile, use one of these workarounds as mentioned earlier in this thread:

• Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
  or
• Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
  or
• Use Adjustment layers

~ Jane