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Photoshop v21.2.4 - will not update (MacOS High Sierra)

Community Beginner ,
Oct 04, 2020

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The button for updating to 21.2.4 in creative cloud is not doing anything, is there something I can do to make the update work? 

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Photoshop v21.2.4 - will not update (MacOS High Sierra)

Community Beginner ,
Oct 04, 2020

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The button for updating to 21.2.4 in creative cloud is not doing anything, is there something I can do to make the update work? 

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222

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Oct 04, 2020 0
Adobe Community Professional ,
Oct 04, 2020

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It might be time to upgrade your OS.

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Oct 04, 2020 0
Community Beginner ,
Oct 04, 2020

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Thanks Derek, if you would like to purchase me a new iMac I'll gladly update the OS, but for now im stuck on High Sierra.  

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Oct 04, 2020 0
Community Beginner ,
Oct 04, 2020

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I've just double checked and High Sierra is listed as the minimum requirement for Photoshop so it should work. I am waiting for the release of the new Arm based Macs to upgrade, seems like a poor time to buy another Intel Mac. 

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Oct 04, 2020 0
Adobe Community Professional ,
Oct 04, 2020

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Quit--Cmd Q--the Creative Cloud app and restart it. See if the update is available now.

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Oct 04, 2020 0
Community Beginner ,
Oct 04, 2020

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Thanks gener7, after a few restarts of the computer and the creative cloud app it's updating now. 

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Oct 04, 2020 0
Adobe Community Professional ,
Oct 04, 2020

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While restarting sounds obvious, many miss it as a way to clear up problems caused by keeping the Mac/PC in standby or sleep mode.

 

Glad it took care of that problem.

 

As a "heads up" Photoshop v 22 is dropping support for Windows 7 and MacOS 10.13 (High Sierra) Those Operating Systems have reached their end of support.

 

Gene

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Oct 04, 2020 0
Community Beginner ,
Oct 04, 2020

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Thanks mate. Interestingly High Sierra came out 8 years after windows 7, and two years after windows 10. 

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Oct 04, 2020 0
gener7 LATEST
Adobe Community Professional ,
Oct 05, 2020

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MacOS goes through a major OS release every year, Windows will stretch it out over numerous service packs and updates. Odd enough Windows 8 is not supported. Two companies, two ways of doing things.

 

Either way if a developer's new software has a problem with an unsupported OS, it won't be fixed.

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Oct 05, 2020 0