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Hola a todos!!
Soy usuaria de CC, y por alguna razon que aun no entiendo el photoshop dejo de funcionar, es decir,no puedo abrir la aplicacion, segun el informe que aparece, se produjo un bloqueo.....
Tengo instalado windows 7, professional de 64, y la version del photoshop es la V21.2.4.
Podran por favor, orientarme para solucionar este problema. Gracias!
Mónica
ESTE ES EL INFORME DE BLOQUEO GENERADO (EL CUAL HE ENVIADO A ADOBE)
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="20" hour="11" minute="58" second="58" timeoffset="-180" timezone="Hora estándar de Argentina"/>
<user guid="d8788a25-86ca-4aeb-8de2-0fb85e74c115"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="8131" machine="Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3099 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 720" description="NVIDIA GeForce GT 720" driverDate="20180422000000.000000-000" driverVersion="24.21.13.9731" videoModeDescription="1366 x 768 x 4294967296 colores" pnpDeviceID="PCI\VEN_10DE&DEV_1288&SUBSYS_8C901462&REV_A1\4&63638AD&0&0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001478CAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000001478CAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x000000014671A4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000146E37CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x0000000146A5DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146A60CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x00000001466B258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x0000000149C7D5E0" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::is_destroyed"/>
<stackStatement index="7" address="0x000007FEE2AE1030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEE2AE3328" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x00000000775AB9F3" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x00000001466B3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00000001466CD182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001464352D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x000000014668F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x000000007743556D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x000000007759372D" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A5E9820"/>
<register name="RBX" value="0x000000014C0D74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000000001A7A90"/>
<register name="RBP" value="0x00000000001A7B79"/>
<register name="RIP" value="0x00000001478CAAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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Hola,
Puedes ir a la aplicación de Creative Cloud e instala una versión anterior de Photoshop
Me dices si te resulta
Saludos
Hi
Take a look at my reply in this thread
https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845#M493109
Hola Eugenio, antes que nada muchas gracias por tu respuesta!!
Te cuento que no soy muy practica en esto de reinstalar programas, pero lo he intentado.... he desinstalado la version que tenia (lo hecho a conciencia utilizando las herramientas de adobe mas revouninstaller) y vuelto a cargar lo que hasta lo que puedo ver en el creative me permite.... no tengo otra version anterior, si figura una posterior que me dice no es compatible con mi pc....
Quiza no sepa encontarla? He clickleado en los tres
...You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html
Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences
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Hola,
Puedes ir a la aplicación de Creative Cloud e instala una versión anterior de Photoshop
Me dices si te resulta
Saludos
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Hola Eugenio, antes que nada muchas gracias por tu respuesta!!
Te cuento que no soy muy practica en esto de reinstalar programas, pero lo he intentado.... he desinstalado la version que tenia (lo hecho a conciencia utilizando las herramientas de adobe mas revouninstaller) y vuelto a cargar lo que hasta lo que puedo ver en el creative me permite.... no tengo otra version anterior, si figura una posterior que me dice no es compatible con mi pc....
Quiza no sepa encontarla? He clickleado en los tres puntos al costado de la aplicacion y donde dice versiones anteriores solo figura:
. Photoshop (22.1) No compatible
Versiones Anteriores
. Photoshop (21.2.4) Desinstalar
Tambien me han sugerido (Ged Traynor) revisar las preferencias, eso hara
Gracias y te ire contando como me va!!
Saludos desde Buenos Aires!
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You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html
Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences
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Hola Mónica,
Espero que funcione la solución de Ged, creo que es muy buena opción
nos avisas!!
Saludos desde Chile 🙂
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Gracias Eugenio!!!! Si, funciono! perfectamente, acabo de enviarle un agradecimiento a Ged!!!
A ti tambien por preocuparte y responderme!
Abrazo con distancia social!! Cuidate Mucho!!
(Di "Me Gusta", algun otro reconocimiento... recuerdo que los muchachos de ilustrator siempre me recuerdan que no cierro el link?)
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Hi
Take a look at my reply in this thread
https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845#M493109
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Ged Traynor you are a genius! It works perfectly!!!! Thanks! Thanks! Thanks a lot!!
A hug with social distance !!
Mónica