Photoshop version 22.1 no abre

Participant ,
Dec 20, 2020

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Hola a todos!!

Soy usuaria de CC, y por alguna razon que aun no entiendo el photoshop dejo de funcionar, es decir,no puedo abrir la aplicacion, segun el informe que aparece, se produjo un bloqueo.....

Tengo instalado windows 7, professional de 64, y la version del photoshop es la V21.2.4.

Podran por favor, orientarme para solucionar este problema. Gracias!

Mónica

ESTE ES EL INFORME DE BLOQUEO GENERADO (EL CUAL HE ENVIADO A ADOBE)

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="20" hour="11" minute="58" second="58" timeoffset="-180" timezone="Hora estándar de Argentina"/>
<user guid="d8788a25-86ca-4aeb-8de2-0fb85e74c115"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="8131" machine="Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3099 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 720" description="NVIDIA GeForce GT 720" driverDate="20180422000000.000000-000" driverVersion="24.21.13.9731" videoModeDescription="1366 x 768 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1288&#38;SUBSYS_8C901462&#38;REV_A1&#92;4&#38;63638AD&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001478CAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000001478CAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x000000014671A4CB" symbolname="xmlFreeRMutex"/>
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<stackStatement index="3" address="0x0000000146A5DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146A60CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x00000001466B258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x0000000149C7D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEE2AE1030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEE2AE3328" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x00000000775AB9F3" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x00000001466B3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00000001466CD182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001464352D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x000000014668F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x000000007743556D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x000000007759372D" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A5E9820"/>
<register name="RBX" value="0x000000014C0D74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000000001A7A90"/>
<register name="RBP" value="0x00000000001A7B79"/>
<register name="RIP" value="0x00000001478CAAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<hbLogSessionDllStatus>

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</crashreport>

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Photoshop version 22.1 no abre

Participant ,
Dec 20, 2020

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Hola a todos!!

Soy usuaria de CC, y por alguna razon que aun no entiendo el photoshop dejo de funcionar, es decir,no puedo abrir la aplicacion, segun el informe que aparece, se produjo un bloqueo.....

Tengo instalado windows 7, professional de 64, y la version del photoshop es la V21.2.4.

Podran por favor, orientarme para solucionar este problema. Gracias!

Mónica

ESTE ES EL INFORME DE BLOQUEO GENERADO (EL CUAL HE ENVIADO A ADOBE)

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="20" hour="11" minute="58" second="58" timeoffset="-180" timezone="Hora estándar de Argentina"/>
<user guid="d8788a25-86ca-4aeb-8de2-0fb85e74c115"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="8131" machine="Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3099 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 720" description="NVIDIA GeForce GT 720" driverDate="20180422000000.000000-000" driverVersion="24.21.13.9731" videoModeDescription="1366 x 768 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1288&#38;SUBSYS_8C901462&#38;REV_A1&#92;4&#38;63638AD&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001478CAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000001478CAAA0" symbolname="ART::AssetType::operator!="/>
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</thread>
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<register name="RBX" value="0x000000014C0D74A0"/>
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<register name="LastExceptionToRip" value="0x0000000000000000"/>
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<binaryImage start="0x000007FEFC650000" end="0x000007FEFC6AB000" path="dnsapi.dll"/>
<binaryImage start="0x000007FEF50E0000" end="0x000007FEF50E8000" path="rasadhlp.dll"/>
<binaryImage start="0x000007FEF9470000" end="0x000007FEF94C3000" path="FWPUCLNT.DLL"/>
<binaryImage start="0x000007FEFC5C0000" end="0x000007FEFC618000" path="schannel.dll"/>
<binaryImage start="0x000007FEF5E00000" end="0x000007FEF5E20000" path="adobe\FastCore.8bx"/>
<binaryImage start="0x000007FEE7770000" end="0x000007FEE7884000" path="adobe\MMXCore.8bx"/>
<binaryImage start="0x000007FEE8140000" end="0x000007FEE81E2000" path="adobe\MultiProcessor Support.8bx"/>
<binaryImage start="0x000007FEF5CB0000" end="0x000007FEF5CD8000" path="adobe\Plugin.dll"/>
<binaryImage start="0x000007FEA8020000" end="0x000007FEA940B000" path="adobe\HalideBottlenecks.8bx"/>
<binaryImage start="0x000007FEFC340000" end="0x000007FEFC35B000" path="gpapi.dll"/>
<binaryImage start="0x000007FEB2CD0000" end="0x000007FEB33B2000" path="adobe\Dicom.8bi"/>
<binaryImage start="0x000007FEF8AE0000" end="0x000007FEF8AE9000" path="wsock32.dll"/>
<binaryImage start="0x000007FEFB2B0000" end="0x000007FEFB2C6000" path="netapi32.dll"/>
<binaryImage start="0x000007FEFB2A0000" end="0x000007FEFB2AC000" path="netutils.dll"/>
<binaryImage start="0x000007FEFCBF0000" end="0x000007FEFCC13000" path="srvcli.dll"/>
<binaryImage start="0x000007FEFB280000" end="0x000007FEFB295000" path="wkscli.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 21, 2020

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Hola,

Puedes ir a la aplicación de Creative Cloud e instala una versión anterior de Photoshop

Me dices si te resulta

Saludos

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Dec 21, 2020 1
Participant ,
Dec 21, 2020

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Hola Eugenio, antes que nada muchas gracias por tu respuesta!!

Te cuento que no soy muy practica en esto de reinstalar programas, pero lo he intentado.... he desinstalado la version que tenia (lo hecho a conciencia utilizando las herramientas de adobe mas revouninstaller) y vuelto a cargar lo que hasta lo que puedo ver en el creative me permite.... no tengo otra version anterior, si figura una posterior que me dice no es compatible con mi pc.... 

Quiza no sepa encontarla? He clickleado en los tres puntos al costado de la aplicacion y donde dice versiones anteriores solo figura:

. Photoshop (22.1)   No compatible

Versiones Anteriores

. Photoshop (21.2.4)     Desinstalar

 

Tambien me han sugerido (Ged Traynor) revisar las preferencias, eso hara 

Gracias y te ire contando como me va!!

Saludos desde Buenos Aires!

 

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Dec 21, 2020 1
Adobe Community Professional ,
Dec 21, 2020

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You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Dec 21, 2020 1
Adobe Community Professional ,
Dec 21, 2020

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Hola Mónica, 

Espero que funcione la solución de Ged, creo que es muy buena opción

nos avisas!!

 

Saludos desde Chile 🙂

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Dec 21, 2020 1
Participant ,
Dec 21, 2020

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Gracias Eugenio!!!! Si, funciono! perfectamente, acabo de enviarle un agradecimiento a Ged!!!

A ti tambien por preocuparte y responderme!

Abrazo con distancia social!! Cuidate Mucho!!

(Di "Me Gusta", algun otro reconocimiento... recuerdo que los muchachos de ilustrator siempre me recuerdan que no cierro el link?)

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Adobe Community Professional ,
Dec 21, 2020

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Dec 21, 2020 1
Participant ,
Dec 21, 2020

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Ged Traynor you are a genius! It works perfectly!!!! Thanks! Thanks! Thanks a lot!!

A hug with social distance !!

Mónica

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