Photoshop Version 22.4 - Something went wrong error

New Here ,
Jun 07, 2021 Jun 07, 2021

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Hello, I work with Adobe CC Teamlicense and installed Photoshop and Indesign on my Desktop. InDesign is running but when I start Photoshop and want to upload a photo file I get the the error message - 

defaultfw3lq10gsm72_0-1623070724097.png

I cannot use and work with photoshop. Can someone help me?

Deinstall and new installation does not help.

 

Thank You

Dirk

 

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Crash or freeze, Download and install, Problem or error, Windows

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Are you connected to the internet?

This error usually occurs on first startup if there is no internet connection to validate your Teams license. 

What does the message say when you click Learn More?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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If you are connected to the internet, you may need to do a clean install. 

Uninstall the apps then run the CC Cleaner tool to remove all system prefs and resources. 

Then reinstall

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hello Kevin,

thx for your answer.

I don´t know what happend, but now photoshop is running. Maybe my personal PC security configutation has changed (central IT), but I don´t know.

regards

Dirk

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Many times a firewall configuration change will negatively affect this. If you do have centralized IT, perhaps they added an exception.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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