Photoshop + Wacom Intuos 4 Tablet loss of focus while using pen

[musziQ]

This one is hard to explain. Hopefully, there are others with this issue. I use a Wacom Intuos 4 pen tablet for re-touching. I use it in wireless mode (with dongle). Every once in awhile Photoshop will lose focus. For instance, I'm using the pan/scroll function to move the image around or the brush tool. In the middle of this action I can no longer access the image on the screen. I can access menus and operate everything else but I can no longer do anything to the image. I can't move it, modify or or anything else. The only solution is to close the image and re-open it. It's difficult to reproduce because it's sporadic.

During the duration of this glitch, the pen also works fine outside of PS.

I've been experiencing this for a couple of years now but finally decided to bring it up here.

[italosan]

Hi, have you checked if there are any updated drivers for your Wacom? Does this problem also occur on other Adobe software?

[musziQ]

There was an updated driver posted about a month ago. I've installed it but I didn't see anything in the release notes about my issue. Hopefully, it helps and it just wasn't something addressed in the release notes.

[josephlavine · Accepted solution]

I've found that often after updating Ps that I need to uninstall and reinstall the Wacom drivers. It appears that some communication becomes lost. Generally, this addresses the issue.

warmly/j

[musziQ]

I believe this was what fixed my problem. So far I haven't had any issues!

[josephlavine]

Wonderful! I've run into the same situation before, and have found it's generally a simple fix.

warmly/j