Photoshop + Wacom Intuos 4 Tablet loss of focus while using pen

Explorer ,
Nov 14, 2020

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This one is hard to explain. Hopefully, there are others with this issue. I use a Wacom Intuos 4 pen tablet for re-touching. I use it in wireless mode (with dongle). Every once in awhile Photoshop will lose focus. For instance, I'm using the pan/scroll function to move the image around or the brush tool. In the middle of this action I can no longer access the image on the screen. I can access menus and operate everything else but I can no longer do anything to the image. I can't move it, modify or or anything else. The only solution is to close the image and re-open it. It's difficult to reproduce because it's sporadic.

During the duration of this glitch, the pen also works fine outside of PS.

I've been experiencing this for a couple of years now but finally decided to bring it up here.

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Bug, Performance, Problem or error, Windows

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1 Correct Answer

Adobe Community Professional , Nov 14, 2020
josephlavine Adobe Community Professional , Nov 14, 2020
I've found that often after updating Ps that I need to uninstall and reinstall the Wacom drivers. It appears that some communication becomes lost. Generally, this addresses the issue. warmly/j

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Adobe Community Professional ,
Nov 14, 2020

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Hi, have you checked if there are any updated drivers for your Wacom? Does this problem also occur on other Adobe software?

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musziQ AUTHOR
Explorer ,
Nov 14, 2020

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There was an updated driver posted about a month ago. I've installed it but I didn't see anything in the release notes about my issue. Hopefully, it helps and it just wasn't something addressed in the release notes.

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Adobe Community Professional ,
Nov 14, 2020

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I've found that often after updating Ps that I need to uninstall and reinstall the Wacom drivers. It appears that some communication becomes lost. Generally, this addresses the issue.

warmly/j

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musziQ AUTHOR
Explorer ,
Nov 22, 2020

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I believe this was what fixed my problem. So far I haven't had any issues!

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Adobe Community Professional ,
Nov 22, 2020

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Wonderful! I've run into the same situation before, and have found it's generally a simple fix.

warmly/j

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