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Photoshop - Wacom - Latest Update Bug

Community Beginner ,
Apr 11, 2018

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So for me the program is unusable now.

Whenever I use any tool, instead of the tool doing what it should be doing it acts like the hand tool and moves around the canvas.

Things work fine when using a mouse, but without the ability to use the pressure sensitivity of my tablet I cannot accomplish my work.

This needs to be fixed now.

For now I'm going to have to use clip studio to do my work until the issue is resolved.

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

Amanda

There should be no need for any workaround now that Microsoft have issued a further update to fix the issued caused in their earlier release. See here for details:


Cannot paint with stylus when zoomed in on image | Windows 10

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Photoshop - Wacom - Latest Update Bug

Community Beginner ,
Apr 11, 2018

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So for me the program is unusable now.

Whenever I use any tool, instead of the tool doing what it should be doing it acts like the hand tool and moves around the canvas.

Things work fine when using a mouse, but without the ability to use the pressure sensitivity of my tablet I cannot accomplish my work.

This needs to be fixed now.

For now I'm going to have to use clip studio to do my work until the issue is resolved.

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

Amanda

There should be no need for any workaround now that Microsoft have issued a further update to fix the issued caused in their earlier release. See here for details:


Cannot paint with stylus when zoomed in on image | Windows 10

Dave

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Problem or error

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Apr 11, 2018 10
162 Replies 162
Adobe Community Professional ,
Apr 11, 2018

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Hi

Please use search before posting - this issue has been answered several times today

The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop.

You can either - undo the update

or

Do the following:

1. Use notepad to create a text file and type in :

UseSystemStylus 0

2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

3. Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"

4. Restart Photoshop (if it was open when you did this)

That is it - all should now work well

Dave

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Apr 11, 2018 94
Community Beginner ,
Apr 11, 2018

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Okay I'll try that but when I go to the save the file there is no folder called AppData.

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Apr 11, 2018 6
Adobe Community Professional ,
Apr 11, 2018

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Hi

In Explorer you need to go to View and put a check mark in Hidden items

hiddenfiles.jpg

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Apr 11, 2018 8
Community Beginner ,
Apr 11, 2018

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Thanks I'll try that out.

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Apr 11, 2018 0
Community Beginner ,
Apr 14, 2018

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THANK YOU!!!!!

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Apr 14, 2018 0
Community Beginner ,
Apr 14, 2018

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thanks, I forgot about hidden files. It's been so long since I had to tinker with any program. sigh, we live in a plug and play world I guess.

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Apr 14, 2018 0
Community Beginner ,
Apr 11, 2018

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Thanks it worked perfectly!

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Apr 11, 2018 2
New Here ,
Apr 11, 2018

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For me the "Use Windows Ink" checkbox in step 3 is under the calibrate tab.

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Apr 11, 2018 5
New Here ,
Apr 15, 2018

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If you've have installed the Wacom using German language then you'll find the "Use Windows Ink" box under [Ausrichtung] and the box is called "Windows Freihand"

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Apr 15, 2018 1
New Here ,
Apr 11, 2018

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Dave!  You are my hero, sir!  Crisis averted.  A thousand thanks!

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Apr 11, 2018 1
Community Beginner ,
Apr 11, 2018

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Hello,

Does this only apply to Wacom tablets? I have a Ugee M708 tablet, that was having the same issue. I followed the steps exactly as above, which did solve my canvas moving problem, however, now my pen calibration is completely off...and I can't seem to figure out how to fix it.

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Apr 11, 2018 1
Adobe Community Professional ,
Apr 12, 2018

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Hi

There's another fix supplied by the people that broke it namely Microsoft, it involves added a registry key

More info

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/

You need to add the following in an elevated command prompt and then hit return

reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f

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Apr 12, 2018 9
Community Beginner ,
Apr 12, 2018

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This is also happening on my surface book with the Microsoft stylus in Photoshop. Not just Wacom. I'll try the same fix today. The above fix posted by davescm worked for me on my Cintiq.

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Apr 12, 2018 1
Community Beginner ,
Apr 12, 2018

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Hi, thanks for this but unfortunately it still does not work for me. I have my pen pressure, but my calibration is completely off now. My pen is drawing in the upper left hand corner and not where my cursor actually is. I have a Ugee M708 tablet.

Is there a way to undo the command?

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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For those of you that are still having the issue after you created the PSUserConfig.txt file, DO NOT add .txt in the name. What you're doing is creating a file named 'PSUserConfig.txt.txt'. Go to this folder;

C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

then right click in the folder (not on a file) and select New > Text Document. Then add the 'UseSystemStylus 0' and save it as PSUserConfig NOT PSUserConfig.txt. Then restart Photoshop.

**Note** as mentioned above, 'Use Windows Ink' needs to be unchecked in Wacom preferences for Photoshop.

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Apr 12, 2018 3
Community Beginner ,
Apr 12, 2018

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Sorry, this still does not fix my calibration problem and it actually removed my pen pressure when I don't add the '.txt'

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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This fix seems to only work for wacom tablets. Have you checked in this post for your Ugee M708 tablet?  Anybody use a Ugee M708 graphics tablet?

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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Thank you for this. I went to the post and it's an old post, but I tried some of the suggestions but to no avail.

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Apr 12, 2018 1
Community Beginner ,
Apr 13, 2018

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To GED'S post on the Reg hack: Thank you, confirmed working. Surface user here. THANK YOU!!!

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Apr 13, 2018 1
Adobe Community Professional ,
Apr 13, 2018

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Skazx  wrote

To GED'S post on the Reg hack: Thank you, confirmed working. Surface user here. THANK YOU!!!

You're welcome

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Apr 13, 2018 1
New Here ,
Apr 14, 2018

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Thanks a lot 100% Working

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Apr 14, 2018 0
Community Beginner ,
Apr 14, 2018

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I cannot find any obvious way to mark the answer correct. I am signed into

my account. I can report, like, mark as helpful, translate or report abuse.

Is this feature missing?

On Sat, Apr 14, 2018, 2:58 PM arbere85159092 <forums_noreply@adobe.com>

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Apr 14, 2018 0
New Here ,
Apr 17, 2018

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This is what worked for me. Thank you!

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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Oh!! Thank you!! work for me 😃

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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The PSUserConfig.txt fix worked also with my HUION Tablet. Thx

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Apr 17, 2018 0
New Here ,
Apr 18, 2018

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the command prompt code insertion seemed to work, but when I pressed M for marquee, it went right back to performing improperly.

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Apr 18, 2018 0
New Here ,
Apr 22, 2018

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I used this too and it's working fine right now.

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Apr 22, 2018 0
New Here ,
Apr 22, 2018

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This is working for me too.

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Apr 22, 2018 0
New Here ,
Jun 25, 2018

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Hello, I've been following this step. Its help on pressure. But now I have problem with brush.

So, can you help me?

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Jun 25, 2018 0
New Here ,
Jul 01, 2018

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Hi, not exactly the best quality fix but if you go to the computer's display settings and "change the size of texts, apps and other items" to 100%, the calibration should work nicely. (This is for non-Wacom tablets)

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Jul 01, 2018 0
New Here ,
Apr 12, 2018

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thank you so much you save my work and make my day  !!!

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Apr 12, 2018 0
Explorer ,
Apr 12, 2018

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Thank you so much man! This worked well for me!! Here of the day :)!

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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Hey Dave,

I've the same bug with my Wacom Intuos Pro M on Windows 10...

I did the .txt file on the right folder, but :

  • If I uncheck the Windows Ink, I don't have anymore the pressure on my the brush tool...
  • And if I check the windows ink, I have the problem with the brush doing like the hand tool...

I can't use correctly the tablet .

Thanks for the help

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Apr 12, 2018 1
Adobe Community Professional ,
Apr 12, 2018

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Hi

Try the fix I posted above

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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I tried this command but still not have the pressure

I can't work...

Thx if you have any tips or help.

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Apr 12, 2018 0
Adobe Community Professional ,
Apr 12, 2018

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flochau  If using the PSUserConfig.txt fix,  then check you have typed the file exactly as described. Photoshop needs to be closed and restarted after adding the file.

Unchecking Windows Ink resolves the canvas issue, the PSUserConfig file restores pen pressure

Dave

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Apr 12, 2018 1
Community Beginner ,
Apr 12, 2018

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I did exactly these manipulation. But don't work for me...

Anyway i tried again to reinstall Wacom Driver and it work only if I let the Windows Ink checked... It's really weird.

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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Apr 12, 2018 1
Participant ,
Apr 12, 2018

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Seems to have worked for now, cheers @Dave

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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Great tip Dave. Thanks for that.

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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Thank you sooo much, I was about to cry out

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Apr 12, 2018 1
New Here ,
Apr 12, 2018

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Work well for me. Thank you (a hero among us).

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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Thank you so much! This has been driving me crazy for ages! I assumed it was one of Windows updates, but nothing seemed to work until i did this!

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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THANK YOU!!! FINALLY I FINISHED THIS PROBLEM. AND I THINK I HAVE A GOOD DREAM TONIGHT

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Apr 12, 2018 2
Community Beginner ,
Apr 12, 2018

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Thank you!

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Apr 12, 2018 1
New Here ,
Apr 12, 2018

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Thanks, you are great !

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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Good Lord Thank you for this!

Cant thank you enough

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