Highlighted

Photoshop will shut down as I try to print

Community Beginner ,
Jun 06, 2018

Copy link to clipboard

Copied

Photoshop (CC version 19.1.4) will stop instantly when I try to print. The printer is the Epson Et-2650. I installed it a couple of times again. The printer works well with other programs. Can anybody help what to do?

Hey I had the same problem.  I found this on an Adobe forum and it worked for me.

I would save my custom keyboard commands and macros first.

Found the solution.

The crash is due to a corrupted preferences file in Photoshop.

You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.

Curiously PS seems to have this issue since the 2015 version....

Go figure....

Views

4.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop will shut down as I try to print

Community Beginner ,
Jun 06, 2018

Copy link to clipboard

Copied

Photoshop (CC version 19.1.4) will stop instantly when I try to print. The printer is the Epson Et-2650. I installed it a couple of times again. The printer works well with other programs. Can anybody help what to do?

Hey I had the same problem.  I found this on an Adobe forum and it worked for me.

I would save my custom keyboard commands and macros first.

Found the solution.

The crash is due to a corrupted preferences file in Photoshop.

You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.

Curiously PS seems to have this issue since the 2015 version....

Go figure....

Views

4.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 06, 2018 1
Adobe Employee ,
Jun 06, 2018

Copy link to clipboard

Copied

Hi Sannal,

We're sorry to hear about Photoshop crashing when you try to print something, could you please let us know what operating system you're working on?

Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 06, 2018 1
Community Beginner ,
Jun 06, 2018

Copy link to clipboard

Copied

Did not help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 06, 2018 0
Adobe Employee ,
Jun 06, 2018

Copy link to clipboard

Copied

What OS version are you using?

What printer make and model?

Also, could you try rolling back the printer driver to a previous version and see if that helps?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 06, 2018 0
Community Beginner ,
Jun 06, 2018

Copy link to clipboard

Copied

Epson Et-2650, Windows 10

No, unfortunately I cant go back previous version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 06, 2018 0
Adobe Employee ,
Jun 06, 2018

Copy link to clipboard

Copied

In most of the cases Photoshop crashes on the print command if there is a conflict in the printer drivers, could you try reinstalling the printer drivers and see if that helps?

If that doesn't work, then please check if there is an update available for the printer drivers.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 06, 2018 0
Community Beginner ,
Jun 18, 2018

Copy link to clipboard

Copied

Hey I had the same problem.  I found this on an Adobe forum and it worked for me.

I would save my custom keyboard commands and macros first.

Found the solution.

The crash is due to a corrupted preferences file in Photoshop.

You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.

Curiously PS seems to have this issue since the 2015 version....

Go figure....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 18, 2018 2
New Here ,
Jul 25, 2019

Copy link to clipboard

Copied

Thanks mate, that worked fine for me and I was getting frustrated!

Only difference was it asked if I wanted to remove/delete settings rather than change preferences, so I  was a bit worried that I lose all my actions and other  personalised settings, but nope, It worked just fine. Only thing I "lost" was history at the front home page, smallest problem :-).

Thanks again Bjorn!

PS, none of suggested things by "staff" worked!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 25, 2019 0
New Here ,
Jan 30, 2020

Copy link to clipboard

Copied

I'm having the same problem, it just stqarted happening today.  When I hit ctrl-alt-del it brings up the scratch disk options only.  I've got PS 18, 19 and 20.  2020 is the only version I can get a popup box.  Win10

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 30, 2020 0
New Here ,
Sep 08, 2020

Copy link to clipboard

Copied

This was back in 2008 and your still having the same issues adobe! I have lost hours of work and I am beyond frustrated! I have tried all the troubleshooting suggested and have gotten no where! Windows 10...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2020 0
New Here ,
Sep 18, 2020

Copy link to clipboard

Copied

Thanks to bjorn63148516 - it stated delete settings for me but I did and it works fine now...thanks 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 18, 2020 0