Photoshop will shut down as I try to print

Community Beginner ,
Jun 06, 2018 Jun 06, 2018

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Photoshop (CC version 19.1.4) will stop instantly when I try to print. The printer is the Epson Et-2650. I installed it a couple of times again. The printer works well with other programs. Can anybody help what to do?

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correct answers 2 Correct Answers

Community Beginner , Jun 18, 2018 Jun 18, 2018
Hey I had the same problem.  I found this on an Adobe forum and it worked for me.I would save my custom keyboard commands and macros first.Found the solution.The crash is due to a corrupted preferences file in Photoshop.You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes ...

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New Here , Dec 09, 2020 Dec 09, 2020
I realized that I had my printer, Epson XP-225, installed twice on my Windows 10 system. That is once installed through Windows system itself and once with a software from Epson. After I uninstalled one of them (the Epson software one) Photoshop started printing again without crashing. Just thought I might share that with you all in case it helps someone.

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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Hi Sannal,

We're sorry to hear about Photoshop crashing when you try to print something, could you please let us know what operating system you're working on?

Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?

Regards,
Sahil

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Community Beginner ,
Jun 06, 2018 Jun 06, 2018

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Did not help.

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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What OS version are you using?

What printer make and model?

Also, could you try rolling back the printer driver to a previous version and see if that helps?

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Community Beginner ,
Jun 06, 2018 Jun 06, 2018

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Epson Et-2650, Windows 10

No, unfortunately I cant go back previous version.

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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In most of the cases Photoshop crashes on the print command if there is a conflict in the printer drivers, could you try reinstalling the printer drivers and see if that helps?

If that doesn't work, then please check if there is an update available for the printer drivers.

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Community Beginner ,
Jun 18, 2018 Jun 18, 2018

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Hey I had the same problem.  I found this on an Adobe forum and it worked for me.

I would save my custom keyboard commands and macros first.

Found the solution.

The crash is due to a corrupted preferences file in Photoshop.

You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.

Curiously PS seems to have this issue since the 2015 version....

Go figure....

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New Here ,
Jul 25, 2019 Jul 25, 2019

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Thanks mate, that worked fine for me and I was getting frustrated!

Only difference was it asked if I wanted to remove/delete settings rather than change preferences, so I  was a bit worried that I lose all my actions and other  personalised settings, but nope, It worked just fine. Only thing I "lost" was history at the front home page, smallest problem :-).

Thanks again Bjorn!

PS, none of suggested things by "staff" worked!

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New Here ,
Jan 30, 2020 Jan 30, 2020

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I'm having the same problem, it just stqarted happening today.  When I hit ctrl-alt-del it brings up the scratch disk options only.  I've got PS 18, 19 and 20.  2020 is the only version I can get a popup box.  Win10

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New Here ,
Sep 08, 2020 Sep 08, 2020

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This was back in 2008 and your still having the same issues adobe! I have lost hours of work and I am beyond frustrated! I have tried all the troubleshooting suggested and have gotten no where! Windows 10...

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New Here ,
Sep 18, 2020 Sep 18, 2020

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Thanks to bjorn63148516 - it stated delete settings for me but I did and it works fine now...thanks 

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New Here ,
Nov 15, 2020 Nov 15, 2020

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I spent a few hours yesterday trying to figure out why my PhotoShop kept crashing when I clicked on "print" on my fairly new printer. I needed to print a file that I last printed last year and couldn't. So I went through everything, turning on/off computer, printer, updating drivers etc.  Finally after trying to print other files, I discovered the my image file was corrupt!  Don't know how or why - but I made a new image, and was good to go.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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I realized that I had my printer, Epson XP-225, installed twice on my Windows 10 system. That is once installed through Windows system itself and once with a software from Epson. After I uninstalled one of them (the Epson software one) Photoshop started printing again without crashing. Just thought I might share that with you all in case it helps someone.

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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Hawkhalf, thanks for posting your solution, that will be useful for others with the same isssue

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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I stumbled on this solution by using Google. I spent two (2) days and a lot of my Navy cuss words trying to figure why PhotoShop CC-2019 and newly loaded CC-2021 kept tripping off the line everytime I tried to print a photo that I originally had scanned into TIFF format. Photos that I downloaded off the inter-net would print without any problem; a puzzle! Two (2) weeks ago, for no reason and using Photoshop 2019 and when print was selected Photoshop would shut down. Prior to that, I didn't have any such problems; why all of a sudden this problem materlized is a puzzle. The problem did not go away even after I loaded PhotoShop CC 2021. Anyway, I used the above guidelines and it worked - sometimes; after a couple of infrequent shutdowns had occurred a message appeared that my scratch disk was just about full and then Photoshop would stop me dead. I would have to restart PhotoShop and go into Preference to set a different scratch disk.  So in conclusion, I don't know if the above solution was the sole reason that I can now print photos but it a least helped me find out my scratch disk was full - I wouldn't have figured that out in a million years. I had sent a question (twice) to Adobe, but no response; I forgot about Adobe Forum. Thank You Bjorn - I owe you a beer!

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Hi guys i did this to my photoshop and it went work!

 

RESET.jpg

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New Here ,
Apr 21, 2021 Apr 21, 2021

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This worked great. Thanks. However, it must be noted that I lost all my workspace settings. It's probably still easier than reinstalling the print driver.

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