Photoshop Window on Mac Keeps Moving Off Screen

Explorer ,
Dec 18, 2014

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I've recently purchased a second monitor (27" Apple Display) for my Macbook Air. Everything is great, except photoshop doesn't want to stay put. When I move it into the screen, it immediately jumps back out of view. I've had some luck with it staying put if I make the window much smaller, but that defeats the purpose of having a giant display. I've tried clearing all settings while launching photoshop, it has had no effect.

I'm using a 2013 Macbook Air 2013 running Yosemite 10.10.2. It's connected to the latest model Apple 27" display via thunderbolt. Photoshop is the only app playing up.

I took a quick video so you can see what's going on.

Okay, I have fixed this after some digging. I'm not sure of the implications to this setting, but in Settings > Mission Control > Group Windows by Application then disable that option. That seems to have stopped my monitor from jumping around. Still doesn't ring of a permanent solution though.

Screen Shot 2014-12-19 at 3.33.53 pm.png

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LEGEND ,
Dec 18, 2014

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Did you ever set the two monitor arrangement in  Apple menu > System Preferences >  Displays > Arrangement ?

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Explorer ,
Dec 18, 2014

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I did. I'm not sure how they would impact window placement, they're still separate screen/entities right?

Screen Shot 2014-12-19 at 2.28.11 pm.png

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Adobe Community Professional ,
Dec 18, 2014

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Can you drag the left window until the top is level with the top of the right one?

Would that help?

Plan B: Click on the Photoshop app's green button. It might force it full screen on your large monitor.

Another idea is to move the menu bar to the external monitor. that works well for me.

Gene

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Explorer ,
Dec 18, 2014

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Rearranging them might, but isn't really a permanent solution. The reason you arrange the windows like I have is so that when your mouse leaves one monitor, it appears on the other in a predictable place.

Fullscreen does not work, the window still jumps down.

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Explorer ,
Dec 18, 2014

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On further investigation, window does jump to wherever the top of the left screen is aligned. So if I align them at the top, it doesn't jump anywhere but moving stuff (including the cursor) from one window to another is a nightmare.

Photoshop is still the only program that exhibits this behaviour

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Explorer ,
Dec 18, 2014

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Okay, I have fixed this after some digging. I'm not sure of the implications to this setting, but in Settings > Mission Control > Group Windows by Application then disable that option. That seems to have stopped my monitor from jumping around. Still doesn't ring of a permanent solution though.

Screen Shot 2014-12-19 at 3.33.53 pm.png

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LEGEND ,
Dec 18, 2014

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embersketch wrote:

I'm not sure how they would impact window placement, they're still separate screen/entities right?

Screen Shot 2014-12-19 at 2.28.11 pm.png

Er… no.

Don't have time to explain, but they do function as one large display, one being an extension of the other one.  The mouse travels freely, smoothly from the left end of the main monitor to the right end of the secondary one without skipping a pixel.  Single entity.

Your arrangement is most unorthodox, to say the least.

Here's my dual-monitor arrangement as an example:

Screen Shot 2014-12-18 at 11.27.24 PM.png

…and here is my three-screen-arrangement in Photoshop when I plug-in yet a third monitor:

PhotoshopScreenSnapz001.jpg

Command click on above thumbnail to open full-size image in a new window, where you can click with the cursor (which will look like a magnifying glass with a plus sign in the center), then you see the image at 100% and you can scroll sideways across all 3,840 pixels.

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Explorer ,
Dec 18, 2014

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The whole reason the display arrangement window exists is so I can place my screens to reflect their physical locations. By arranging them as I have, it means that when my mouse leaves the top right hand corner of my laptop screen, it appears a few inches from the bottom of my larger screen. It would be hard to track your cursor if it moved a 8 inches when it changed displays. That's why that screen arrangement setting exists, I'm using it exactly as it was intended.

IMG_7245.JPG

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LEGEND ,
Dec 19, 2014

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Ouch!

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Explorer ,
Dec 19, 2014

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I don't understand?

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LEGEND ,
Dec 19, 2014

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I don't understand either—how you can remotely, honestly , in good conscience state that "That's why that screen arrangement setting exists, I'm using it exactly as it was intended".

Intended by whom? Just where do you think "that screen arrangement setting exists"?  there's no such a thing as "monitor arrangements" that are offered as sort of presets.  Only what the individual user creates for himself

Additionally the mere sight of that work station in the image hurt my eyes and my sensitivity, therefore "Ouch!".  That was a spontaneous utterance and it represents only my personal opinion and nothing else.

There was a time a couple of years ago when I was forced to work on a laptop (Mac Book) and a second monitor, but I also added a separate keyboard so the the two screens were at a proper position relative to each other so that physically they also looked as extensions of each other, without the horrific head movements I'd be making continuously if I were working in front of your setup.  Another reason to say "Ouch!",

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Explorer ,
Dec 20, 2014

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Having a rough day? Don't fret, it will pass. I don't think it's a huge leap to assume that the 'screen arrangement' setting exists to help me... arrange my screens. You're suggesting I should  keep the tops of the windows aligned for compatibility. If that was the case, they wouldn't have gone out of their way to code the functionality so I could adjust them vertically, right? And it works perfectly and always has, with every application, up until the latest Photoshop CC update. That's why I'm on the Adobe forums, not the Apple forums.

Intended by whom?

The programmers who developed the OS.

Just where do you think that screen arrangement setting exists?

Well, the interface for the setting is in the Display section. The GPU will process any adjustment to the screen locations that I make, and it's doing it almost perfectly. Photoshop seems to be getting confused when calculating it's window position. Perhaps it's pulling the outer X coordinate from the wrong screen? I'm not sure how familiar you are with stream processing and GLI / Crossfire when it comes to screen rendering, but it wouldn't affect this case. The window moving position must be a Photoshop issue as far as I can tell.

spontaneous utterance

Typing is hardly a spontaneous utterance is it though? No need to patronise if you don't like my set up, but it's working for me and my budget at the moment. $2000 laptop, $1200 screen, I don't think I'm cheaping out when it comes to my casual needs. Most of the time it's just me with the laptop out in my client's offices, I'm a consultant.

There's not much in the way of horrific head movements to be honest, I use the smaller screen as a preview of my coding, on the larger monitor either for field notes or the actual code itself.

You seem to be slightly annoyed somehow, and I really only have time to revisit this thread if someone has a solution. Have a great day.

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Explorer ,
Dec 20, 2014

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I'm positive this is my first thread on these forums, and I don't think I've ever posted here before. I don't know how to check. So yes, I am new here, and probably won't come back here again.

I couldn't care less about how you use your computers and I didn't ask you about it.  You could have saved you all the verbiage in your last post in its entirety.  Who cares?

There was a time a couple of years ago when I was forced to work on a laptop (Mac Book) and a second monitor, but I also added a separate keyboard so the the two screens were at a proper position relative to each other so that physically they also looked as extensions of each other, without the horrific head movements I'd be making continuously if I were working in front of your setup.

I know everyone here is a volunteer, which is why I've convinced myself to be polite. You, on the other hand, have directly called me passive aggressive and insolent, and indirectly called me dishonest, aggressive, demanding, accusatory and in bad conscience.

Don't worry, I'm not taking this personally. I've had a look through some of your other comments, and I can see that you are generally snarky with everyone (if you're keeping score, that's the first insult I've used). I'm going to leave now, I'll respond to thank anyone who comes up with a good solution or comment.

Might I suggest finding a hobby, perhaps gardening or knitting? Something a bit more constructive than picking fights with people over the internet. I hear many retirement homes provide a great sense of community and purpose. Have a lovely weekend little buddy.

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Adobe Community Professional ,
Dec 20, 2014

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embersketch wrote:

Rearranging them might, but isn't really a permanent solution. The reason you arrange the windows like I have is so that when your mouse leaves one monitor, it appears on the other in a predictable place.

Fullscreen does not work, the window still jumps down.

I see. My set is a mid-2009 Macbook and a HP 2338h monitor. That one has a HDMI and a VGA port. I've had better luck with the VGA port so I use a mini-dvi to VGA adapter. I don't know what ports your display uses. I'll agree that Photoshop should not be acting like this, but I know you would like this fixed. I keep the menu bar and the dock on the larger screen, and Photoshop acts normally there.

That might help, it should be worth a try. But I'll admit I am venturing an "educated guess" that may not do anything on your configuration. I've not experienced this before. I'm not sure if you have tried turning off the Application Frame. Window menu > Application Frame. You can toggle it off and on and see if it behaves.

I wonder if the Apple forums have any ideas?  Hope you can get this sorted out.

Gene

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LEGEND ,
Dec 20, 2014

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Thank you for providing me with an opportunity to expose your obtuseness once again, embersketch.

The mouse jumps to an unpredictable spot when you go to a different monitor because in your arrangement the tops of the two screens do not line up.  Try aligning the top of your second screen with the bottom of the menu bar in the first one.

You should then see the mouse cursor move steadily and smoothly in a straight line as it traverses both screens horizontally.

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LEGEND ,
Dec 20, 2014

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Your puerile attempts at offending me failed miserably.  I'm not about to take offense at every stray dog that barks at me.

I'm moving on.

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LEGEND ,
Dec 20, 2014

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Don't forget to trash and recreate Photoshop's preferences every time to re-arrange your monitor display, otherwise Photoshop will be thoroughly confused, as it will try to put things where they were last before you quit Photoshop.

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LEGEND ,
Dec 20, 2014

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To the moderator who deleted this post, here it is my submission again with the only redactions I think could be even remotely expected:

No, I am not "having a rough day", it's only 3:00AM here in California, I had a great day yesterday, I've had plenty of sleep so far tonight, and I'm going back to bed in few minutes. I'm just fine.


As always in the forums, if you don't like an answer, you're always entitled to your money back: $0.00.

All I had typed was "Ouch!" until you requested an elaboration.  It was that passive aggressive, insolent retort of yours that slightly annoyed me, nothing else.

I couldn't care less about how you use your computers and I didn't ask you about it.  You could have saved yourself all the verbiage in your last post in its entirety.  Who cares?  It brings nothing to the discussion and I highly doubt it aides other forum users.

You were the one requesting input not I, and you are the one with the computer issue, not I.

I now see that you are not brand new to the forums, Mr. Zero Points, so the following clarification and reminder in the form of boilerplate text should not even be necessary.

BOILERPLATE TEXT extracted from the FAQ:

https://forums.adobe.com/thread/375816?tstart=0

Do not be abusive or aggressive in your tone.

An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.

Remember, you are not addressing Adobe here in the user forums.  You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions

[emphasis added]

 

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LEGEND ,
Dec 20, 2014

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embersketch wrote:

I'm positive this is my first thread on these forums, and I don't think I've ever posted here before. I don't know how to check…

No one here said you had posted before.  I said "you are not new to the forums."  You joined one week short of a year ago, as shown in your profile page:

Screen Shot 2014-12-20 at 3.35.17 PM.png

Clicking on the Activity button circled in yellow above will take you to your posts, if any.

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LEGEND ,
Dec 20, 2014

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gener7 wrote:

…My set is a mid-2009 Macbook and a HP 2338h monitor…

How's that monitor working for you, Gene?  I'm particularly interested in the color stability as affected by the vertical viewing angle. IOW, viewing while sitting down on a desk chair and someone else viewing it while standing up next to that chair.

Thanks in advance.

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Adobe Community Professional ,
Dec 20, 2014

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I don't know if it's how I got it setup, but it seems if I'm sitting 3 feet away, and then I stand, It washes out. If I stand six feet away it looks better. I got this at Staples years ago as well. I picked it because it was the best they had at the time for $250.

Gene

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LEGEND ,
Dec 20, 2014

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Vertical viewing angle seems to be the Achilles heel of non-CRT monitors until you get to the very top end monitors in the thousands of dollars.

Yes, the price is very attractive.  Amazon has a a new one for just $200 right now, only 1 left.

I'm keeping my eyes open for something inexpensive like that to use as a third monitor in place of an ancient Sony 10" that I also use as a 3rd monitor when I need one.

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Adobe Community Professional ,
Dec 20, 2014

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I would think even at that price point, monitors would have gotten better with viewing angles. The best way is to find a place that displays the monitors they sell. Fry's is one such place, and I think they have a Roseville location since I recall you had some photo prints done there.

Gene

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LEGEND ,
Dec 20, 2014

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Nope, I've never had prints made at Fry's, I didn't even know that they have that service here.  Buy I sometimes do shop at Fry's, things like ink cartridges, cables, etc.

Good memory remembering Roseville in connection with my prints; I have the smaller ones like 5x7 printed at one of the Costco's here.  You just can't beat their prices, quality is very good and the service excellent.

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Adobe Community Professional ,
Dec 21, 2014

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My ambiguous bad. "There" was supposed to refer to prints done somewhere in Roseville, not Fry's. Anyway there is a Costco in Richmond not far from from me.

Anyway if you go for that HP monitor from Amazon, bring an extra chair if you need a guest to see what you see.

Gene

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LEGEND ,
Dec 21, 2014

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You're near Richmond?  I go to my oldest daughter's home in Alameda to spend time with her several times a year. She likes to take her two small dogs and me to the dog park by the water's edge near the start of the Richmond Bridge.

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Adobe Community Professional ,
Dec 21, 2014

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I wonder if that's Point Isabel, one of the largest off leash dog parks there. That where the Costco is.

Me? I'm actually in Berkeley, but I spend most of my time between its downtown and San Francisco via BART.

Gene

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Explorer ,
Dec 18, 2014

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My open dialogue is also appearing very low down, even when I've managed to make the main window stay put. The main window seems to stay where it is when I make it only 70% of the window height, so there's space beneath it. Odd.

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New Here ,
Mar 27, 2015

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gener7 earlier suggested a fix that worked for me.

In the System Preferences > Displays > Arrangement graphic, there's a white bar appearing over one of the blue "screens" (there's text on the Arrangement screen describing it as the menu bar).  If you drag that bar onto the monitor that you're using Photoshop in, the problem goes away.  My understanding is that whichever screen you put the white bar in is considered the primary display.  If you're using one small and one large monitor, presumably you'll want the large monitor to be your primary screen, so this shouldn't cause problems in most situations.

In the endless bickering of station_two that solution seems to have gotten lost in the thread.

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LEGEND ,
Mar 27, 2015

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The "bickering" (now there's a b¡tchy term for you) was started by the OP in a now-deleted post.

In any event, the true solution is in my post # 17.  There's no reason to have to move the menu bar to a monitor where you don't want it.

The problem the OP had was a result of the relative positions of the two monitors in the Display > Arrange dialog box.  You can't expect to align the top of one monitor with the navel of another one and not expect to have any problems.

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New Here ,
Mar 27, 2015

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As I don't intend to enter into a bickering back and forth with you, this will be my only response.

As I said in my previous post, "gener7 earlier suggested a fix that worked for me"  There are many users who will prefer different solutions to the same problem depending on their specific needs and preferences.  My monitors are aligned with each other at the bottom rather than at the top, as my laptop and external monitor are both resting on the table, and it would be very awkward to try to physically align them at the top.  The fix of moving the menu bar was a perfect solution for me.  To claim that there's a "true solution" that's right for everyone is just not true.  Perhaps you should keep that in mind in the future instead of trying to downplay everyone else's suggestions.  This forum is meant to help people, and trying to pretend that you know their needs better than them is quite frankly not helpful.  I never implied anywhere in my post that your solution does not work, and I'm sure it is the best solution for some of the people that end up here, but not for all of them.


With your "member+++" status, whatever that means, I'm sure people will read your posts as being more authoritative than someone without it, so my only hope is that you can use that label as a way to be especially helpful.

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LEGEND ,
Mar 27, 2015

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johnc5351331 wrote:

…If you're using one small and one large monitor, presumably you'll want the large monitor to be your primary screen…

There's not much logic to that broad statement. 

You'd want the BEST monitor to be your primary monitor, and the less important stuff like tools, panels, etc, on the other one..  "Large"  does not mean "good". It's very often the opposite.

Of course, if one of the monitor's is a lousy laptop's, then, even by my definition, you don't want that as your primary monitor.  But then, I hate laptops…

Screen Shot 2015-03-27 at 6.07.28 AM.png

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New Here ,
May 23, 2016

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Question-

When I look at your monitor arrangement it appears that they are running at the same resolution (hence the reason the blue squares in the picture are the same size). That being said, I have a similiar "ouch" setup as the OP...where I have a 15" retina macbook sitting next to a 28" 4k monitor. I have the retina display running at 1920 x 1200 and the 28" monitor at 2560 x 1440. Therefore my "blue squares" in the monitor arrangement window are not the same size; so when I move the mouse from the big monitor to my retina display it will not move over until I am at least a few inches up "on-screen". Any suggestion on how to fix this? I do not want to run the 4k monitor at a lower resolution because at that point, what's the point of having the high resolution monitor?

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New Here ,
Mar 29, 2015

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Hello embersketch,

Maybe the above answers satisfied you but I think it's a problem from the MAC side.  A friend of mine wrote a free tool for bringing back the windows. Maybe it’s what you need it. So, if you want to check it out, go here : http://bring-em-back.com  . Maybe it will work it.

Cheers, Gabriel

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LEGEND ,
Mar 29, 2015

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Gabriel,

It's Mac, from Macintosh, not "MAC", which has a very different meaning in computing.

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Community Beginner ,
Jul 10, 2015

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Thanks eawyjhs, that little app took care of my lost Photoshop window.

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New Here ,
Jan 03, 2017

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It's best to give a solution, there is no sense trying to be elitist in our ways.

The solution is not simple but you can to grab the out of bounds window like so. Go to system preferences -> displays -> arrangement, click on mirror displays.

Grab your window and pull it over to the large display and uncheck mirror displays.  It's not elegant but a solution many have to adapt with varying screen sizes.

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New Here ,
Jul 18, 2017

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I figured out a hack to solve this...click 'F' to cycle through screen modes. It will bring it back into the viewport. Not the best of solutions but works quickly in a pinch (for instance my monitor arrangement was already where it needed to be). Hope that helps!

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