Photoshop: won't open images first attempt, will on second.

New Here ,
Feb 11, 2021 Feb 11, 2021

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I seem to be having an issue that is common in my workplace - so surely must be well - know to the community - can't find a post about it tho.

 

The last few versions of Photoshop have returned an error when I try to open a file:

"Could not open “FileName.jpg” because of a disk error."

...but then, if I try again and open the same file - it opens fine.  It will always work the second time.

 

Recently PS has thrown another spanner in the works. Now on my second attempt PS decides to crash, requiring a restart of app. However, after the crash and restart - the file will open 🙂   so happy days, except that it takes me 5 minutes to open each file.

 

This has been an issue for myself and many I work with for quite some time, how has it not been fixed yet?

 

Any help appreciated.

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Mac, Problem or error

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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»how has it not been fixed yet?«

It is apparently not an issue for many (or most) other Photoshop users so it is probably owed to a specific combination of factors on your side and not necessarily »fixable« by Adobe. 

 

Are you opening from a local volume or across a network? 

Are all file formats affected or only some? 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

What have you done for trouble-shooting so far?

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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