Photoshop won't open on macOS Catalina

New Here ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

I haven't had any issues in the past and have used Photoshop many time before on this system but all of a sudden when I try to launch Photoshop it says Photoshop quit unexpectedly and another window stating  Sorry, an error occurred. I have uninstalled and reinstalled a few times to no avail. Please help!

TOPICS
Mac, Problem or error

Views

520

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

LATEST

Hi,

 

We're sorry about the trouble while trying to launch Photoshop. Please ensure you have the latest version of Photoshop along with the latest macOS updates installed on the computer.

 

If you have all updates installed, please try the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines