Photoshop won't open photos from an iphone

New Here ,
Oct 18, 2019

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Hello! Just wondering if anyone else is having an issue with this. I noticed the file extensions on the photos that won't open are capitalized while others that I CAN open are in lowercase. I didn't think that really mattered but even after changing them I still can't open the iphone images. They're simple JPEGs with the extension ".JPG"

I get the "Could not complete your request because of a program error" warning when I do.

Please help!!!

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Photoshop won't open photos from an iphone

New Here ,
Oct 18, 2019

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Hello! Just wondering if anyone else is having an issue with this. I noticed the file extensions on the photos that won't open are capitalized while others that I CAN open are in lowercase. I didn't think that really mattered but even after changing them I still can't open the iphone images. They're simple JPEGs with the extension ".JPG"

I get the "Could not complete your request because of a program error" warning when I do.

Please help!!!

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Oct 18, 2019 0
Adobe Community Professional ,
Oct 18, 2019

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Can you attach an example (use the reply button next to your first post)

Dave

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Oct 18, 2019 0
New Here ,
Oct 18, 2019

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I tried to upload it but it wouldn't even let me do that! (I've attached a screenshot below)

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Oct 18, 2019 0
Adobe Community Professional ,
Oct 18, 2019

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Click more to edit your reply and you should see a link below the reply box to attach a file. Try that

Dave

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Oct 18, 2019 0
New Here ,
Oct 18, 2019

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ERROR.JPG

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Oct 18, 2019 0
Adobe Community Professional ,
Oct 18, 2019

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Hi

Are the photos Live photos or bursts?

Jane

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Oct 18, 2019 0
Lisa5C56 LATEST
New Here ,
Dec 30, 2020

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I found that if I haven't used any special features (portrait, etc) I can open my iphone picture just fine with PS 2021. This is a pain because I like the portrait option on the iphone.

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Dec 30, 2020 0