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Photoshop won't print in color

Participant ,
Mar 04, 2019

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I recently bought a new inkjet printer.  Photoshop will not print in color, it always prints in B&W.  Other applications (Word, IrfanView, etc.) print in color but not Photoshop.

Anybody have a fix?

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Photoshop won't print in color

Participant ,
Mar 04, 2019

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I recently bought a new inkjet printer.  Photoshop will not print in color, it always prints in B&W.  Other applications (Word, IrfanView, etc.) print in color but not Photoshop.

Anybody have a fix?

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 04, 2019 0
Adobe Community Professional ,
Mar 04, 2019

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Is it giving you printing options when you print?  And if so,  are you making sure its in color?

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Mar 04, 2019 0
Most Valuable Participant ,
Mar 04, 2019

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Capture all Photoshop Print and Printer device driver settings.

JJMack

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Mar 04, 2019 0
Participant ,
Mar 04, 2019

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I was unable to find "Current Settings"

Untitled-1.jpg

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 04, 2019 0
Most Valuable Participant ,
Mar 04, 2019

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You have set printer manages color and there are two more tabs of Printer settings.

Capture.jpg

JJMack

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Mar 04, 2019 2
Participant ,
Mar 05, 2019

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The reason I didn't show Paper/Quality is because, like Layout, there isn't anything about color in it. 

Untitled-2.jpg

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 05, 2019 0
Most Valuable Participant ,
Mar 05, 2019

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I only have a cheap $60 HP Envy 4500 series all in one.  Its Driver can print in grayscale  or color and has tow color options.  I do not see any of those setting in your screen capture.  Do you have the latest device driver installed on your system for your HP Officejet 3830?

JJMack

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Mar 05, 2019 1
Participant ,
Mar 05, 2019

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I've installed the drivers/software 4 times.  HP says it has to have something to do with Photoshop.

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 05, 2019 0
Most Valuable Participant ,
Mar 05, 2019

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Let get Photoshop out otf the picture for a time. Close Photoshop down. And open Windows Devices Printers and manage your Officejet

Then Printer Preferences

The in the layout tab advance settings

Do you see  Grayscale and color management settings

My HP Paper/Quality Tab does not have any Color setting  However according the the HP Deskjet 3830 manual your should gave a color setting from what I read these setting settinsg should also be the same as  you see in Photoshop when you click the Printer setting button.

JJMack

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Mar 05, 2019 0
Advisor ,
Mar 05, 2019

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In your Photoshop Print Settings you clearly have a Canon 4320-4350 selected.

This is an Canon monochrome laser printer.

It makes no sense how or why you have dialog boxes for a HP OfficeJet 3830 on the left side of the screenshot.

These are unrelated to the Canon B&W laser.

Why don't you try selecting the HP OfficeJet 3830 from the Printer pull down menu?

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Mar 05, 2019 3
Adobe Community Professional ,
Mar 06, 2019

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Ah, I knew it was something simple   Yes, that's obviously it.

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Mar 06, 2019 0
Most Valuable Participant ,
Mar 06, 2019

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How did I miss that?????

JJMack

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Mar 06, 2019 0
Participant ,
Mar 06, 2019

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In your Photoshop Print Settings you clearly have a Canon 4320-4350 selected.

This is an Canon monochrome laser printer.

Untitled-1.jpg

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 06, 2019 0
Most Valuable Participant ,
Mar 06, 2019

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Now click on Printer setting in photoshop print dialog  and set color not grayscale in the printers settings. Should be in the Paper/qulity tab.

JJMack

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Mar 06, 2019 0
Participant ,
Mar 06, 2019

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JJMack  wrote

Now click on Printer setting in photoshop print dialog  and set color not grayscale in the printers settings. Should be in the Paper/qulity tab.

I've already posted a screenshot of that.

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 06, 2019 0
Most Valuable Participant ,
Mar 06, 2019

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Where I only see a screen capture where you selected your hp deskjet printer  you did not then click Print settings to open the printer settings.  Grayscale is still showing in Photoshop printer setting from your previous printer settings.  You deskjet settings have not been set in there yet. Click on Print setting....

Untitled-1.jpg

JJMack

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Mar 06, 2019 0
Participant ,
Mar 06, 2019

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My post timestamped

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 06, 2019 0
Most Valuable Participant ,
Mar 06, 2019

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That 5:43 Post I can not find  It look like then there is somathing wrong  in HP's documentation or the HP Device driver on you machine for I post what I read in the HP Deskjet 3830 manual and it clearly stated that are a color setting. Pahe 24 .25

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.

For more information about loading paper, see Load media on page 7.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,

Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

● On the Layout tab, select Portrait or Landscape orientation.

● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the

Tray Selection area, select the appropriate print quality in the Quality Settings area, and then

select the appropriate color in the Color area.

● Click Advanced to select the appropriate photo size from the Paper Size drop-down list.

5. Click OK to return to the Properties dialog box.

6. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the options can

vary from one application to another.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

b. Select an Orientation.

c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate photo paper type

● Quality: Best or Maximum dpi

● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix

option.

– Off: applies no changes to the image.

– Basic: automatically focuses the image; moderately adjusts image sharpness.

4. Select any other print settings you want, and then click Print.

JJMack

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Mar 06, 2019 0
Participant ,
Mar 06, 2019

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That 5:43 Post I can not find 

Did you follow the link?

I think we are going in circles.

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Most Valuable Participant ,
Mar 06, 2019

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Yes I fillowed your link that is why I posted there is Problem in HP Documentation or in the device driver you have installed for the was no color setting in your screren capture where the HP documentation stated there should be color settings,

Untitled-2.jpg

JJMack

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Mar 06, 2019 0
Participant ,
Mar 07, 2019

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Remember, this problem only happens in Photoshop.  Color printing works in all other programs.  Because of this, HP says the problem is with PS and will do no more.

Thanks for your effort.

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 07, 2019 0
Adobe Community Professional ,
Mar 07, 2019

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See if you can get rid of the "sGray" in print profile (as I described above). I still think that may have something to do with it.

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Mar 07, 2019 0
Most Valuable Participant ,
Mar 07, 2019

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The missing settings are in HP Print Device Drivers UI.   Do you see these setting in HP UI when used from  Windows device setting for your OfficeJet 3830 managment for example.  Is HP UI working crorrectly for other applications and not correctle for Photoshop.  The Problem seems  to be in HP UI and how settings are passed to Photoshop from HP device driver. Photoshop always seems to get Printer Profile sGray from HP device driver in you screen captures. And the are no color setting in HP UI????

JJMack

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Mar 07, 2019 0
Adobe Community Professional ,
Mar 05, 2019

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Why does it say sGray under printer profile? I know it doesn't matter as long as you have "Printer Manages Color" - but maybe it has turned on a B/W setting in the printer driver.

Temporarily set "Photoshop Manages Color" to change it to sRGB. No, that's not the right profile either, but it's a color profile and maybe it resets the printer driver.

Then go back to "Printer Manages Color". You have to use this option because HP don't ship icc profiles with these all-in-one printers.

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Mar 05, 2019 2
Participant ,
Mar 05, 2019

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Why does it say sGray under printer profile? I know it doesn't matter as long as you have "Printer Manages Color" - but maybe it has turned on a B/W setting in the printer driver.

I don't know why is says sGray but as I mentioned in my OP it prints in color in other applications (Word, IrfanView, etc.) just not Photoshop.  It also prints in color from my wife's computer.

. Windows 10 -- Premiere Elements 2018 -- Photoshop

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Mar 05, 2019 0
New Here ,
May 31, 2020

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I have the same problem. I noticed that you are using a network printing setup, just like me. But when I connect the print cable to the computer and switch to the local printer, several print profiles appear (in Color Manipulation: Photoshop manages colors), in place of the sGray annoying profile. It is an alternative solution. Note: Even the Printer manages color option works. Adobe should have a better explanation.

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May 31, 2020 0
New Here ,
Jul 29, 2020

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I have the same issue with the same printer and my printer is in a different room.  Trying to figure out a solution now.  What a weird problem.

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Jul 29, 2020 0
New Here ,
Oct 03, 2020

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I have same problem. Win 7.  It used to work fine but no longer. Only in Photoshop. Convert to PSD and it works. Convert to PDF and works. Only JPG fails to print color in Photoshop. Will recreate JPG image and assume it will work. It's not the printer, it's the JPEG file.

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Oct 03, 2020 0
Adobe Community Professional ,
Oct 04, 2020

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William5C81

If the Jpeg you made can be opened in other applications and is in colour I expect the Jpeg is actually OK.

It may help to reinstall the printer driver

Or to reset Photoshop

Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM]

 

I suggest you try reset Photoshop’s preferences & see if it helps? 

 

https://t.co/ulJI7cGn1G

https://helpx.adobe.com/photoshop/using/preferences.html

You may want to backup your settings beforehand: 

https://t.co/4dX7gkr36D

https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

It may be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

 

Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

https://forums.adobe.com/thread/2405286

 

I hope this helps

thanks
neil barstow, colourmanagement.net :: adobe forum volunteer
[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Oct 04, 2020 0