Photoshop won't start... freeze on startup - Initializing screen

New Here ,
Dec 15, 2020

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Hi!

 

Photoshop won't start... freeze on startup - Initializing screen and crash.

Used to work fine until today.. 

PS reinstalation doesn't help.

Win7

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="15" hour="11" minute="23" second="38" timeoffset="60" timezone="ÂŒrodkowoeuropejski czas stand."/>
<user guid="59a7db21-c48f-448d-87ee-b1ca838883fd"/>
<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="pl-pl" userlanguage="pl-PL" oslanguage="pl-PL" ram="8150" machine="Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3093 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 710" description="NVIDIA GeForce GT 710" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_128B&#38;SUBSYS_128B10DE&#38;REV_A1&#92;4&#38;23FAFBA2&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000147CDAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000147CDAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x0000000146B2A4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000147247CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x0000000146E6DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146E70CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x0000000146AC258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x000000014A08D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEFA231030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEFA233338" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x000000007706B681" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x0000000146AC3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x0000000146ADD182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001468452D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x0000000146A9F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x0000000076E159CD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x000000007704A561" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A9F9820"/>
<register name="RBX" value="0x000000014C4E74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000137360"/>
<register name="RBP" value="0x0000000000137449"/>
<register name="RIP" value="0x0000000147CDAAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Crash or freeze, Problem or error, Windows

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1 Correct Answer

Adobe Community Professional , Dec 15, 2020
Ged Traynor Adobe Community Professional , Dec 15, 2020
Hi What version of Camera Raw do you have installed, version 13.1 is causing issues for Windows 7 users with Photoshop version 21.2.4. If you have ACR version 13.1 installed, try downloading version 12.4 from the below link and installing that, it will overwrite the 13.1 installation, also disable auto-updates in the CC app https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html  

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Adobe Community Professional ,
Dec 15, 2020

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Hi

What version of Camera Raw do you have installed, version 13.1 is causing issues for Windows 7 users with Photoshop version 21.2.4.

If you have ACR version 13.1 installed, try downloading version 12.4 from the below link and installing that, it will overwrite the 13.1 installation, also disable auto-updates in the CC app

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Agata5FB7 AUTHOR LATEST
New Here ,
Dec 15, 2020

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SOLVED!  Photoshop's back to live:D Thank you!

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