Photoshop won't start... freeze on startup - Initializing screen

Dec 15, 2020

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Hi!

 

Photoshop won't start... freeze on startup - Initializing screen and crash.

Used to work fine until today.. 

PS reinstalation doesn't help.

Win7

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="15" hour="11" minute="23" second="38" timeoffset="60" timezone="ÂŒrodkowoeuropejski czas stand."/>
<user guid="59a7db21-c48f-448d-87ee-b1ca838883fd"/>
<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="pl-pl" userlanguage="pl-PL" oslanguage="pl-PL" ram="8150" machine="Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3093 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 710" description="NVIDIA GeForce GT 710" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_128B&#38;SUBSYS_128B10DE&#38;REV_A1&#92;4&#38;23FAFBA2&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000147CDAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000147CDAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x0000000146B2A4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000147247CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x0000000146E6DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146E70CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x0000000146AC258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x000000014A08D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEFA231030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEFA233338" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x000000007706B681" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x0000000146AC3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x0000000146ADD182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001468452D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x0000000146A9F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x0000000076E159CD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x000000007704A561" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A9F9820"/>
<register name="RBX" value="0x000000014C4E74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000137360"/>
<register name="RBP" value="0x0000000000137449"/>
<register name="RIP" value="0x0000000147CDAAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
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<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
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</crashreport>

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

What version of Camera Raw do you have installed, version 13.1 is causing issues for Windows 7 users with Photoshop version 21.2.4.

If you have ACR version 13.1 installed, try downloading version 12.4 from the below link and installing that, it will overwrite the 13.1 installation, also disable auto-updates in the CC app

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Photoshop won't start... freeze on startup - Initializing screen

Dec 15, 2020

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Hi!

 

Photoshop won't start... freeze on startup - Initializing screen and crash.

Used to work fine until today.. 

PS reinstalation doesn't help.

Win7

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="15" hour="11" minute="23" second="38" timeoffset="60" timezone="ÂŒrodkowoeuropejski czas stand."/>
<user guid="59a7db21-c48f-448d-87ee-b1ca838883fd"/>
<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="pl-pl" userlanguage="pl-PL" oslanguage="pl-PL" ram="8150" machine="Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3093 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 710" description="NVIDIA GeForce GT 710" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_128B&#38;SUBSYS_128B10DE&#38;REV_A1&#92;4&#38;23FAFBA2&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000147CDAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000147CDAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x0000000146B2A4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000147247CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x0000000146E6DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146E70CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x0000000146AC258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x000000014A08D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEFA231030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEFA233338" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x000000007706B681" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x0000000146AC3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x0000000146ADD182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001468452D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x0000000146A9F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x0000000076E159CD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x000000007704A561" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A9F9820"/>
<register name="RBX" value="0x000000014C4E74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000137360"/>
<register name="RBP" value="0x0000000000137449"/>
<register name="RIP" value="0x0000000147CDAAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
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<hbLogSessionDllStatus>

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</crashreport>

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

What version of Camera Raw do you have installed, version 13.1 is causing issues for Windows 7 users with Photoshop version 21.2.4.

If you have ACR version 13.1 installed, try downloading version 12.4 from the below link and installing that, it will overwrite the 13.1 installation, also disable auto-updates in the CC app

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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Hi

What version of Camera Raw do you have installed, version 13.1 is causing issues for Windows 7 users with Photoshop version 21.2.4.

If you have ACR version 13.1 installed, try downloading version 12.4 from the below link and installing that, it will overwrite the 13.1 installation, also disable auto-updates in the CC app

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

2020-12-15 11_16_23-Creative Cloud Desktop.png

 

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Dec 15, 2020 1
Dec 15, 2020

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SOLVED!  Photoshop's back to live:D Thank you!

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Dec 15, 2020 0