Photoshop won't start

New Here ,
Jun 01, 2021 Jun 01, 2021

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Hello, after the last update Photoshop freezes on the start page and won't open

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Hi there,

 

Sorry that Photoshop is freezing while launching on your computer.

 

Which version of Photoshop are you using and how long have you been facing this issue? Also, what is your computer's operating system?

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and let us know if that helps? 

 

Thanks,

Akash

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New Here ,
Jun 01, 2021 Jun 01, 2021

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The steps above did not help. 

Has not been working for four days since I updated the program.

Photoshop 22.4.1

macOS Big Sur 11.4

 

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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Community Beginner ,
Jun 01, 2021 Jun 01, 2021

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Firsltly perhaps you scatch disc is full. secondly you may need to upgrade your photoshop or your pc.

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