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Photoshop won't update

Community Beginner ,
Feb 11, 2020

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I have not been able to update photoshop for quite a while.  The Creative Cloud desktop app tells me it needs to update, so I have tried several times to update the program with no success.  I receive no errors.  The download simply stops at a different percent every time.  Sometimes it's stuck at 4% for over 12 hours before I cancel the process.  Sometimes it gets stuck at 2%, 10%, 27%, and 67%.  67% is the most progress I've got so far.  Each time I made sure my PC wasn't running any other unneeded programs or processes at the same time, but to no avail.  I read about suggestions to manually update Photoshop without using Creative Cloud but I do not know how to do that or where to find the recent updates to download.  What should I do about this?

Correct answer by Pyro_Raider | Community Beginner

I found the issue.  Oddly enough, I had to update Camera Raw first by itself.  Then Photoshop updated without any issue.  I didn't think I needed one for the other, but suppose I do.  Thanks for the effort and pointers of those who took the time to reply.

stuck_LI.jpg

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Photoshop won't update

Community Beginner ,
Feb 11, 2020

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I have not been able to update photoshop for quite a while.  The Creative Cloud desktop app tells me it needs to update, so I have tried several times to update the program with no success.  I receive no errors.  The download simply stops at a different percent every time.  Sometimes it's stuck at 4% for over 12 hours before I cancel the process.  Sometimes it gets stuck at 2%, 10%, 27%, and 67%.  67% is the most progress I've got so far.  Each time I made sure my PC wasn't running any other unneeded programs or processes at the same time, but to no avail.  I read about suggestions to manually update Photoshop without using Creative Cloud but I do not know how to do that or where to find the recent updates to download.  What should I do about this?

Correct answer by Pyro_Raider | Community Beginner

I found the issue.  Oddly enough, I had to update Camera Raw first by itself.  Then Photoshop updated without any issue.  I didn't think I needed one for the other, but suppose I do.  Thanks for the effort and pointers of those who took the time to reply.

stuck_LI.jpg

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Download and install, Problem or error, Windows

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2.1K

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Feb 11, 2020 0
Adobe Community Professional ,
Feb 11, 2020

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I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Feb 11, 2020 0
Community Beginner ,
Feb 21, 2020

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I have now fully updated my pc and NVIDIA graphics driver, but Photoshop still will not update properly.  I tried to update it again today and below you can see the result where the process eventually froze at 61% and has remained there for over an hour.  I do not know what else to try.

stuck.PNG

I will note that my pc went into sleep mode while I was away.  Would that cause the update to freeze like this?

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Feb 21, 2020 0
Adobe Community Professional ,
Feb 22, 2020

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Update your Creative Cloud desktop application. After you've done that, those other updates go away. There is no Photoshop update since 21.1.

 

I got this too. There is a glitch here somewhere.

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Feb 22, 2020 1
New Here ,
Feb 22, 2020

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make sure that you dont connected to vpn and after that check  Creative Cloud desktop application version 

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Feb 22, 2020 0
Adobe Community Professional ,
Feb 22, 2020

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Just update the CC desktop app first. There is an update to it out now. Then the application updates go away.

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Feb 22, 2020 0
Community Beginner ,
Feb 22, 2020

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I have restarted the CC desktop app multiple times and also rebooted my pc.  I can't find anything about updating the app manually so... since the CC destop app seems to update automatically when it boots, I assume it's updated?  In either case, nothing has changed.  App still says Photoshop needs to update and still won't update it.  This problem for updating Photoshop has been going on for at least 4 months.  I'm only here because I have tried everything I could think to try already.  I'm sure Photoshop has been updated multiple times during that 4 month time frame and I am not to date with the recent Photoshop version.stuck.PNG

This is what I see in the CC desktop app after checking for updates under the "Help" menu in the top left of the window then rebooting the app.  Nothing has changed.

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Feb 22, 2020 0
Adobe Community Professional ,
Feb 22, 2020

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OK, then I don't know. I got a CC app update yesterday (but I don't have auto updates on, so I get a notification).

 

In any case, Photoshop version 21.1 is the latest. If you have that, there's nothing to update.

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Feb 22, 2020 0
Community Beginner ,
Feb 22, 2020

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I found the issue.  Oddly enough, I had to update Camera Raw first by itself.  Then Photoshop updated without any issue.  I didn't think I needed one for the other, but suppose I do.  Thanks for the effort and pointers of those who took the time to reply.

stuck_LI.jpg

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Feb 22, 2020 0
New Here ,
Nov 13, 2020

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Hi, 

I was having the same issue with Photoshop, I tried updating the Camera Raw app and it finally worked. Thank you so much!

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Nov 13, 2020 0
New Here ,
Jul 21, 2020

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I have the same issues.  PS won't update, nor will Camera Raw.  I can't upload either separately.  I've closed all other apps, tried this numerous times.  It just sits there saying "waiting".  Then does nothing.  I have PS v 21.2 and CR v. 12.3.  CC says updates are available.  I've never had trouble with this.  LR updated ok.  Any help out there?  Thanks

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Jul 21, 2020 0