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Photshop CC tools stop working

New Here ,
Sep 07, 2017

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My Photoshop CC tools randomly stop working. They seem to cutout and it happens constantly. Its very annoying. This only seems to happen with photoshop. I'm most often using the BRUSH or the LASSO. They just cut out. The only remedy I've found is to add a new layer and use the tool until it becomes responsive again, which. take a bout 15-20 seconds. I don't think it's a hardware issue as I'm running a brand new 27" Imac with 32 GB of RAM.

Any idea whats going on?

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Photshop CC tools stop working

New Here ,
Sep 07, 2017

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My Photoshop CC tools randomly stop working. They seem to cutout and it happens constantly. Its very annoying. This only seems to happen with photoshop. I'm most often using the BRUSH or the LASSO. They just cut out. The only remedy I've found is to add a new layer and use the tool until it becomes responsive again, which. take a bout 15-20 seconds. I don't think it's a hardware issue as I'm running a brand new 27" Imac with 32 GB of RAM.

Any idea whats going on?

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Sep 07, 2017 0
LEGEND ,
Sep 07, 2017

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What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

What are your Performance Preferences settings?

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

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Sep 07, 2017 0
New Here ,
Sep 13, 2017

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I tried restoring preferences, but no change. As for Performance preferences, I had them on default, (memory usage; 70%, Cache; 4,) but also tired changing memory usage to (85%) and increased Cache Levels to 8. Unfortunately the problem persists. Any other suggestions I can try? Thanks for you time and efforts.

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Sep 13, 2017 0
LEGEND ,
Sep 13, 2017

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If you use a tablet can you try disconnecting it to see if it also afflicts the mouse or trackpad?

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Sep 13, 2017 0
Community Beginner ,
Jul 07, 2018

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I have this issue too — for me it happens when I switch from photoshop to pull up finder or the internet.

it helps to open a new file then the tools there work and in turn work on the original, but I haven’t figured out a way to fix them besides that 😕

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Jul 07, 2018 0
New Here ,
Jun 26, 2020

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Did all of the above and still happens, will switch to a cusor prior, no tool selection works, no keyboard shortcode works, etc. just stays on the cursor until photoshop is restarted. 

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Jun 26, 2020 0
New Here ,
Sep 15, 2020

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Windows 10 user here (new Intel Nuk) This same problem started happening. Everything is working fine & suddenly the hand tool just stops working mid-drag using keyboard shortcuts (Spacebar & B), then the rest of the tools don't work, even when I select them from the panel with my mouse and try to use that way- the cursor stays a white pointer and does not swap to the correct tooltip nor do the tools work. 
The program is still considered 'responsive' and it is not frozen, as I'm still able to save and quit.

I dont understand why BASIC functionality is such an ongoing issue. 

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Sep 15, 2020 1
New Here ,
Oct 07, 2020

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It's just so bizarre. Started happening to me today.. completely randomly and now it's every 10 minutes. Will have to find an alternative program I guess

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Oct 07, 2020 0
New Here ,
Oct 15, 2020

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Mine was doing the same thing. I had Caps Lock on. Turned it off and tools started working again.

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Oct 15, 2020 0
Community Beginner ,
Oct 08, 2020

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same here. And when it does this not even mount/keyboard commands make the file work. Can still save what im doing close that file but not the program. Once I reopen the file it works again till it happens again. Can go anywhere from an hour of not issues to contantly for an hour till I just get frustrated and have to walk away from it for a while. 

Mine is not hardware either nor is it drivers for I have all drivers for Windows 10 and Nividia up to date. Even went into CC to see if there was updates but nothing. 

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Oct 08, 2020 0
New Here ,
Oct 15, 2020

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Mine was doing the same thing. I had Caps Lock on. Turned it off and the tools started working again.

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Oct 15, 2020 0
Community Beginner ,
Oct 15, 2020

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It is not as simple as a caps lock. And it does this when my cintiq is on my lap and im just focused on that not using keyboard commands even yet. Its like the work area screen freezes up. Minimising it just makes it even worse till you close the file out and reopen it. This has been going on for a few months and I thought it was just me till recently its now almost every hour it starts up. Before I could go a few hours or even a few days before it does it again. 

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Oct 15, 2020 1
New Here ,
Oct 20, 2020

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Started getting the same problem, was the problem ever solved?

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Oct 20, 2020 0