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Please check your network connection and try again

New Here ,
May 17, 2020

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Hello, 
I have a valid subscription for photoshop on my iPad. I faced this problem today and I tried many solutions but I didn't figure out how to solve it. Please help. 1E092A6E-5026-447C-BAB8-F229DC62DAE1.png

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Please check your network connection and try again

New Here ,
May 17, 2020

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Hello, 
I have a valid subscription for photoshop on my iPad. I faced this problem today and I tried many solutions but I didn't figure out how to solve it. Please help. 1E092A6E-5026-447C-BAB8-F229DC62DAE1.png

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Problem or error

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949

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Adobe Community Professional ,
May 17, 2020

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First sign out of the App store and your Adobe account and restart your ipad. Sign in again and see if you have connectivity.

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New Here ,
May 17, 2020

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I tried this solution now and still I'm having the same problem although the wifi connection is good 

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New Here ,
May 27, 2020

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I had this same issue and fixed it by updating to iPadOS 13.5. I think I was on iPadOS 13.4 previously.

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Adobe Community Professional ,
May 27, 2020

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Hi

Adobe are having some major issues at present. There is a notice at the top of this forum and you can see the status here https://status.adobe.com/

Dave

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New Here ,
May 27, 2020

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so whats the solution im getting upset 

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davescm LATEST
Adobe Community Professional ,
May 27, 2020

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"so whats the solution im getting upset"

 

I am a Adobe user just like you,  not an employee. Use the link I gave to monitor the status. Adobe staff have confirmed they are working on it and will give status updates on that link.

 

Dave

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