• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Please check your network connection and try again

New Here ,
May 17, 2020 May 17, 2020

Copy link to clipboard

Copied

Hello, 
I have a valid subscription for photoshop on my iPad. I faced this problem today and I tried many solutions but I didn't figure out how to solve it. Please help. 1E092A6E-5026-447C-BAB8-F229DC62DAE1.png

Views

7.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 17, 2020 May 17, 2020

Copy link to clipboard

Copied

First sign out of the App store and your Adobe account and restart your ipad. Sign in again and see if you have connectivity.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2020 May 17, 2020

Copy link to clipboard

Copied

I tried this solution now and still I'm having the same problem although the wifi connection is good 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

I had this same issue and fixed it by updating to iPadOS 13.5. I think I was on iPadOS 13.4 previously.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

Hi

Adobe are having some major issues at present. There is a notice at the top of this forum and you can see the status here https://status.adobe.com/

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

so whats the solution im getting upset 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

"so whats the solution im getting upset"

 

I am a Adobe user just like you,  not an employee. Use the link I gave to monitor the status. Adobe staff have confirmed they are working on it and will give status updates on that link.

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 30, 2020 Aug 30, 2020

Copy link to clipboard

Copied

I'm now having this same issue and there don't appear to be any issues currently with Adobe. Any suggestions?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 30, 2020 Aug 30, 2020

Copy link to clipboard

Copied

I am aging this same issue. Renewed my subscription and getting the same message about restoring purchase. Have tried restarting ipad, logging out of iCloud, deleting and reinstalling the app, logging out of sessions from Adobe account. Nothing changes it. Please help. 

A7C878EB-1114-4390-8412-EA47254D0BA6.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

Hi Cameron

Please contact Adobe Support for assistance by signing in at https://www.adobe.com/about-adobe/contact.html, and clicking on the chat icon at the bottom right

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2021 Jan 03, 2021

Copy link to clipboard

Copied

I am facing the same issue...!!! Did all the suggested tricks above....but still the same problem. Contacted adobe....Apple.... but no solution....862F5A57-8F83-4206-91BD-556B3B5552AF.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 12, 2021 Feb 12, 2021

Copy link to clipboard

Copied

Does anyone know how to solve this?  I just got a new iPad Pro and downloaded the photoshop app. I keep having this same error saying "Please check your network connection and try again.".  I have already tried everything in this thread and it still does not work.   I am in Beijing, China and have tried it both with a VPN and without.

Please help!
Febuary, 12th, 2021 

China

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Did you find a solution? I've got this issue! Adobe and apple both saying there's not one...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2022 Jan 09, 2022

Copy link to clipboard

Copied

Hi I have the exact same issue here

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2022 Oct 02, 2022

Copy link to clipboard

Copied

I have this same problem with Adobe Illustrator on the iPad.. appears to be no solution to this problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 02, 2022 Oct 02, 2022

Copy link to clipboard

Copied

Rebooting my wifi helped, when I had this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2023 Jun 14, 2023

Copy link to clipboard

Copied

LATEST

I had to update my payment plan, that helped. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines