Please check your network connection and try again

New Here ,
May 17, 2020 May 17, 2020

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Hello, 
I have a valid subscription for photoshop on my iPad. I faced this problem today and I tried many solutions but I didn't figure out how to solve it. Please help. 1E092A6E-5026-447C-BAB8-F229DC62DAE1.png

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Adobe Community Professional ,
May 17, 2020 May 17, 2020

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First sign out of the App store and your Adobe account and restart your ipad. Sign in again and see if you have connectivity.

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New Here ,
May 17, 2020 May 17, 2020

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I tried this solution now and still I'm having the same problem although the wifi connection is good 

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New Here ,
May 27, 2020 May 27, 2020

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I had this same issue and fixed it by updating to iPadOS 13.5. I think I was on iPadOS 13.4 previously.

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Hi

Adobe are having some major issues at present. There is a notice at the top of this forum and you can see the status here https://status.adobe.com/

Dave

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New Here ,
May 27, 2020 May 27, 2020

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so whats the solution im getting upset 

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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"so whats the solution im getting upset"

 

I am a Adobe user just like you,  not an employee. Use the link I gave to monitor the status. Adobe staff have confirmed they are working on it and will give status updates on that link.

 

Dave

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New Here ,
Aug 30, 2020 Aug 30, 2020

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I'm now having this same issue and there don't appear to be any issues currently with Adobe. Any suggestions?

 

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New Here ,
Aug 30, 2020 Aug 30, 2020

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I am aging this same issue. Renewed my subscription and getting the same message about restoring purchase. Have tried restarting ipad, logging out of iCloud, deleting and reinstalling the app, logging out of sessions from Adobe account. Nothing changes it. Please help. 

A7C878EB-1114-4390-8412-EA47254D0BA6.png

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Hi Cameron

Please contact Adobe Support for assistance by signing in at https://www.adobe.com/about-adobe/contact.html, and clicking on the chat icon at the bottom right

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New Here ,
Jan 03, 2021 Jan 03, 2021

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I am facing the same issue...!!! Did all the suggested tricks above....but still the same problem. Contacted adobe....Apple.... but no solution....862F5A57-8F83-4206-91BD-556B3B5552AF.png

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Does anyone know how to solve this?  I just got a new iPad Pro and downloaded the photoshop app. I keep having this same error saying "Please check your network connection and try again.".  I have already tried everything in this thread and it still does not work.   I am in Beijing, China and have tried it both with a VPN and without.

Please help!
Febuary, 12th, 2021 

China

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Did you find a solution? I've got this issue! Adobe and apple both saying there's not one...

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