Please help fix my program error.

New Here ,
Oct 02, 2017

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I have owned Adobe Photoshop Elements and Premiere Elements 14 for over a year now.  They are on my PC and I use Windows 10.  They have worked perfectly fine until I recently downloaded pictures on Replayit (a Jostens Yearbook app and program to share pictures so school can use them in their yearbook).  Ever since I downloaded those pictures, I now get an error message saying "Explore.EXE The item referredto by this shortcut cannon be accessed.  You may not have the appropriate permissions." I have involved Geek Squad and Adobe with no resolve.  Can someone please help me correct this?

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Please help fix my program error.

New Here ,
Oct 02, 2017

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I have owned Adobe Photoshop Elements and Premiere Elements 14 for over a year now.  They are on my PC and I use Windows 10.  They have worked perfectly fine until I recently downloaded pictures on Replayit (a Jostens Yearbook app and program to share pictures so school can use them in their yearbook).  Ever since I downloaded those pictures, I now get an error message saying "Explore.EXE The item referredto by this shortcut cannon be accessed.  You may not have the appropriate permissions." I have involved Geek Squad and Adobe with no resolve.  Can someone please help me correct this?

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Oct 02, 2017 0
Engaged ,
Oct 02, 2017

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Have you tried reinstalling both softwares?

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Oct 02, 2017 0
New Here ,
Oct 02, 2017

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yes.  I uninstalled an reinstalled and so did Geek Squad with no resolve.

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Oct 02, 2017 0
Adobe Community Professional ,
Oct 02, 2017

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This is the Photoshop forum, best to post in the Photoshop Elements forum: Photoshop Elements and the Premiere Elements forum: Premiere Elements

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Oct 02, 2017 0
New Here ,
Dec 08, 2020

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I am having troubling reseting my scratch disk, what can I do to get my photoshop back working?

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Dec 08, 2020 0