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Pop up window keeps opening and closing when i open Photoshop

New Here ,
Feb 15, 2021 Feb 15, 2021

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I just downloaded Photoshop, but everytime i open it a pop-up window keeps opening and closing before loading. When I close it myself, Photoshop closes too. I've tried restating my cumputer and reinstalling, but it hasn't worked. What do I do? I use Windows 10.

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correct answers 1 Correct answer

Community Expert , Feb 16, 2021 Feb 16, 2021

It sounds like your Adobe login screen. It could be a lag between your CC app authenticating and your network connection. It takes a second to authenticate and closes - if you close it prematurely it cant authenticate and closes the app.

 

Check your CC app for any updates to the CC app (not Photoshop) and then check your network connections.

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Community Expert ,
Feb 16, 2021 Feb 16, 2021

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Please provide more information, screenshots, …

 

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Expert ,
Feb 16, 2021 Feb 16, 2021

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What kind of a pop-up window are you getting?

What does it say?

Adobe Community Expert
Adobe Certified Professional

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Community Expert ,
Feb 16, 2021 Feb 16, 2021

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It sounds like your Adobe login screen. It could be a lag between your CC app authenticating and your network connection. It takes a second to authenticate and closes - if you close it prematurely it cant authenticate and closes the app.

 

Check your CC app for any updates to the CC app (not Photoshop) and then check your network connections.

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New Here ,
Feb 16, 2021 Feb 16, 2021

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It seems like this was the problem, becuase it went away while I slept. Thanks for the help!

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