Pop up window keeps opening and closing when i open Photoshop

New Here ,
Feb 15, 2021 Feb 15, 2021

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I just downloaded Photoshop, but everytime i open it a pop-up window keeps opening and closing before loading. When I close it myself, Photoshop closes too. I've tried restating my cumputer and reinstalling, but it hasn't worked. What do I do? I use Windows 10.

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Download and install, Problem or error, Windows

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Adobe Community Professional , Feb 16, 2021 Feb 16, 2021
It sounds like your Adobe login screen. It could be a lag between your CC app authenticating and your network connection. It takes a second to authenticate and closes - if you close it prematurely it cant authenticate and closes the app.   Check your CC app for any updates to the CC app (not Photoshop) and then check your network connections.

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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Please provide more information, screenshots, …

 

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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What kind of a pop-up window are you getting?

What does it say?

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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It sounds like your Adobe login screen. It could be a lag between your CC app authenticating and your network connection. It takes a second to authenticate and closes - if you close it prematurely it cant authenticate and closes the app.

 

Check your CC app for any updates to the CC app (not Photoshop) and then check your network connections.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Feb 16, 2021 Feb 16, 2021

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It seems like this was the problem, becuase it went away while I slept. Thanks for the help!

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