Hi everyone,
I work with a MacOS Big Sur Version 11.2.3. This week I was working with Adobe After Effects, Photoshop and Encoder (trial version).
Last night Adobe asked me to add the phone number and a second email; I added the data and certified it according to the procedure.
Since last night I have not been able to access the programs. Regarding After Effects/Photoshop "empty" pop up windows keep appearing and I can't use the programs.
I thought then to uninstall the programs. To do this I need to access Creative Cloud.
Unable to access Creative Cloud "The PC cannot contact the server"; "log in again"; "check firewall and verify date and time". The date and time are correct.
I don't know how to do it. I have already changed the validity of the certificates with the keychain but it does not change.
I read that some people recommend to connect to Google DNS 8.8.8.8/8.8.4.4 and then remove an adobe account.... O.O???? I have no idea what that means; can anyone help me?
Thanks in advance
Translated with www.DeepL.com/Translator (free version)