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pop ups preventing me from using photoshop

Community Beginner ,
Aug 22, 2020

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I recently changed the adobe account that I use and ever since buying and downloading photoshop from that account I get these pop ups that almost immediately close and then another one pops up, they prevent me from using Photoshop and if I close them the whole program closes.

Eli5FD7_0-1598128836709.png

here's a screenshot of one of the popups before it closed

Correct answer by Eli5FD7 | Community Beginner

update: I uninstalled and reinstalled the creative cloud desktop app and now the popups are gone.

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Crash or freeze, Problem or error, Windows

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pop ups preventing me from using photoshop

Community Beginner ,
Aug 22, 2020

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I recently changed the adobe account that I use and ever since buying and downloading photoshop from that account I get these pop ups that almost immediately close and then another one pops up, they prevent me from using Photoshop and if I close them the whole program closes.

Eli5FD7_0-1598128836709.png

here's a screenshot of one of the popups before it closed

Correct answer by Eli5FD7 | Community Beginner

update: I uninstalled and reinstalled the creative cloud desktop app and now the popups are gone.

TOPICS
Crash or freeze, Problem or error, Windows

Views

100

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Aug 22, 2020 0
Adobe Community Professional ,
Aug 22, 2020

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What does the pop-up say?

~ Jane

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Aug 22, 2020 0
Community Beginner ,
Aug 22, 2020

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it closes before it can fully load. 

I'm not sure if this is important but i've noticed that the name at the bottom left of the window changes each time, here are some that could read before it closed:

Elise Mesner

IKON images

Carmen Troesser

Ryan Longnecker

Addictive Stock

Anna Cor

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Aug 22, 2020 0
Adobe Community Professional ,
Aug 22, 2020

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That name is the author of the image that should display. 

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Aug 22, 2020 0
Adobe Community Professional ,
Aug 22, 2020

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The icon in the upper right looks like the Creative Cloud app is trying to update. Can you open that app and tell us what you see there?

~ Jane

 

1D588F89-3985-440A-931B-769ACB88ABC9.jpeg

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Aug 22, 2020 0
Community Beginner ,
Aug 25, 2020

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I have an update for Premiere Rush, but other than that everything seems up to date

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Aug 25, 2020 0
Adobe Community Professional ,
Aug 22, 2020

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That looks like the Sign In screen, but blank.

Are you Signed In to the CC desktop App?

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Aug 22, 2020 0
Community Beginner ,
Aug 25, 2020

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yes, I am

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Aug 25, 2020 0
Community Beginner ,
Aug 29, 2020

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update: I uninstalled and reinstalled the creative cloud desktop app and now the popups are gone.

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Aug 29, 2020 0