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Preference File Issues - Please help!

New Here ,
Oct 19, 2020

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I have read and tried a few solutions from the forums but nothing has worked so far. Can anyone help me?

 

I am running cs5 on a PC. I know it's old, but it's what I've got to work with! The program has been working perfectly fine all week. Tonight when I tried to open photoshop, I got 2 errors:

 

"Could not load actions because an unexpected end of file was encountered"

Then

 

"Could not initialize Photoshop because the Preferences File was invalid (it has been deleted)"

 

When I try to go to the App Data file or find settings in my C drive, it does not appear to be there?? 

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How to, Performance, Problem or error, Windows

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Preference File Issues - Please help!

New Here ,
Oct 19, 2020

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I have read and tried a few solutions from the forums but nothing has worked so far. Can anyone help me?

 

I am running cs5 on a PC. I know it's old, but it's what I've got to work with! The program has been working perfectly fine all week. Tonight when I tried to open photoshop, I got 2 errors:

 

"Could not load actions because an unexpected end of file was encountered"

Then

 

"Could not initialize Photoshop because the Preferences File was invalid (it has been deleted)"

 

When I try to go to the App Data file or find settings in my C drive, it does not appear to be there?? 

TOPICS
How to, Performance, Problem or error, Windows

Views

41

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Oct 19, 2020 1
Adobe Community Professional ,
Oct 20, 2020

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Hi

What operating system are you using, the appdata data folder is normally hidden by default, you need to enable this option to see it

2020-10-20 08_15_07-Folder Options.png

Also have you have seen this thread

https://community.adobe.com/t5/photoshop/preferences-file-was-invalid/td-p/4332042?page=1

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Oct 20, 2020 2
New Here ,
Oct 20, 2020

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Thank you so much for taking the time to reply Ged! That was exactly the help I needed. Every solution I found required me to delete a folder that didn't seem to exist on my computer, and the simple fix you gave above allowed me to find the folder and resolve the issue. I really appreciate your help!

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 21, 2020

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You're welcome 🙂

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Oct 21, 2020 1