Problème écran noir

[Yousra Sekkach]

Bonjour,

Quand j'ouvre mon application Photoshop, j'ai l'écran noir, je ne vois pas le menu de démarrage d'acceuil, j'ai directement l'écran noir et même quand je clique sur "fichier-->Nouveau" rien ne se passe.

J'ai désinstallé et réinstallé l'application mais rien n'y fait.

Avez-vous des solutions ?

[Guest]

Hi

What exact version of Photoshop and operating system do you have, have you tried updating/reinstalling you GPU driver from the manufacturers website

[Yousra Sekkach]

Bonjour,

Processeur : 2,6 GHz Intel Core i7 quatre cœurs

Graphisme : Intel HD Graphics 4000 1536 Mo

Version Photoshop 21.1.2

J'ai un MacBook Pro (15 pouces, mi-2012), je ne m'y connais pas du tout en terme d'informatique, c'est quoi pilote GPU ?

[Guest · Accepted solution]

A GPU driver is software that handles communication between the operating system and applications, but since you're on a MAC as far as I'm aware you can't update it.

Can try hitting CMD + K to see if it brings up the preferences, if it does, click on the Reset Preferences on Quit button and restart Photoshop

[Mohit Goyal]

Hi there,

We're sorry for the black screen issue. I see that you are on Photoshop 21.1.2 version. Check out the following troubleshooting article and try the offered solutions: https://helpx.adobe.com/in/photoshop/kb/troubleshoot-home-screen-issues.htm

Also, you can update the Photoshop 21.2 version which is out now and see if that helps.

Let us know the results.

Thanks,

Mohit