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Problème écran noir

New Here ,
Jun 16, 2020

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Bonjour,

 

Quand j'ouvre mon application Photoshop, j'ai l'écran noir, je ne vois pas le menu de démarrage d'acceuil, j'ai directement l'écran noir et même quand je clique sur "fichier-->Nouveau" rien ne se passe.

 

J'ai désinstallé et réinstallé l'application mais rien n'y fait.

 

Avez-vous des solutions ?

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

A GPU driver is software that handles communication between the operating system and applications, but since you're on a MAC as far as I'm aware you can't update it.

Can try hitting CMD + K to see if it brings up the preferences, if it does, click on the Reset Preferences on Quit button and restart Photoshop

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Problème écran noir

New Here ,
Jun 16, 2020

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Bonjour,

 

Quand j'ouvre mon application Photoshop, j'ai l'écran noir, je ne vois pas le menu de démarrage d'acceuil, j'ai directement l'écran noir et même quand je clique sur "fichier-->Nouveau" rien ne se passe.

 

J'ai désinstallé et réinstallé l'application mais rien n'y fait.

 

Avez-vous des solutions ?

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

A GPU driver is software that handles communication between the operating system and applications, but since you're on a MAC as far as I'm aware you can't update it.

Can try hitting CMD + K to see if it brings up the preferences, if it does, click on the Reset Preferences on Quit button and restart Photoshop

image1.png

TOPICS
Download and install, Mac, Problem or error

Views

208

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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Hi

What exact version of Photoshop and operating system do you have, have you tried updating/reinstalling you GPU driver from the manufacturers website

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Jun 16, 2020 0
New Here ,
Jun 16, 2020

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Bonjour,

 

Processeur : 2,6 GHz Intel Core i7 quatre cœurs

Graphisme : Intel HD Graphics 4000 1536 Mo

Version Photoshop 21.1.2

 

J'ai un MacBook Pro (15 pouces, mi-2012), je ne m'y connais pas du tout en terme d'informatique, c'est quoi pilote GPU ?

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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A GPU driver is software that handles communication between the operating system and applications, but since you're on a MAC as far as I'm aware you can't update it.

Can try hitting CMD + K to see if it brings up the preferences, if it does, click on the Reset Preferences on Quit button and restart Photoshop

image1.png

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Jun 16, 2020 1
Adobe Employee ,
Jun 16, 2020

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Hi there,

 

We're sorry for the black screen issue. I see that you are on Photoshop 21.1.2 version. Check out the following troubleshooting article and try the offered solutions: https://helpx.adobe.com/in/photoshop/kb/troubleshoot-home-screen-issues.htm

 

Also, you can update the Photoshop 21.2 version which is out now and see if that helps.

 

Let us know the results.

Thanks,

Mohit

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Jun 16, 2020 0