problème mise en route

[marie francoise5C58]

Madame monsieur

Je viens d'installer le logiciel  creative cloud destok et impossible de l'utiliser il apparait un message d'erreur:impossible d'ouvrir en raison d'une erreu de programme; pouvez vous m'aider .

merci

[Derek Cross]

Which operating system version do you have?

How much RAM and spare disk capacity do you have?

Assuming you have the correct system requirements, I suggest you unistall the Creative Cloud application and try installing it again, there are several procedures to try here: 

https://helpx.adobe.com/uk/creative-cloud/kb/creative-cloud-app-doesnt-open.html