Problem opening a raw file in PS 2021

New Here ,
Jun 02, 2021 Jun 02, 2021

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I am using Photoshop 2021, and whenever I try to open a raw file (CR2) from my hard drive, Photoshop crashes. I have read lots of posts about this issue, and have tried all the suggested fixes (including disbling the graphics processor, setting the cache level, etc), but the problem persists. I updated to the latest PSA version today, hoping that would solve the problem, but it did not.

Strangely enough, if I go through Bridge to select the same file, then "Open in Camera Raw", then go to "Open Object", then PS starts and successfully opens the image.  But I don't want to go this route every time, and I should be able to open an image  directly from my hard drive  without going through  Bridge and Camera Raw.

Would love some help to resolve this problem.

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Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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You mention disabling graphics processor but that must be done for camera raw separately to Photoshop. So open Photoshop and go to Preferences > Camera Raw. In the Performance tab, set Use Graphics Processor to "Off"

Dave

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