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Problem Parsing the JPEG Data??

Community Beginner ,
May 22, 2015

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Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

I have found a solution, however, only for MAC users:

Step 1:  Download the image to your "downloads" folder. 

Step 2:  Open your "Photos" program on your MAC.  (I currently run OS El Capitan)

Step 3:  Go into your "File" menu, and scroll down to "Import"

Step 4:  When the window opens, go to your "Downloads" folder that you saved your photo in.  Click on the name of your photo.

Step 5:  After your photo opens, go back to the "File" menu, but this time click "Export".  It will have an arrow that goes to the right and click "Export 1 Photo..."

Step 6:  When the window opens, click the "file type" from JPEG to TIFF.

Step 7:  After you change the file type, go to the bottom right of the window and click "Export".

Step 8:  Click on the location you would like to save the file, and click once again at the bottom right on "Export"

The file will appear in the folder that you selected.  I have opened files successfully in two different versions of Photoshop (2014 and later). 

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Problem Parsing the JPEG Data??

Community Beginner ,
May 22, 2015

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Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

I have found a solution, however, only for MAC users:

Step 1:  Download the image to your "downloads" folder. 

Step 2:  Open your "Photos" program on your MAC.  (I currently run OS El Capitan)

Step 3:  Go into your "File" menu, and scroll down to "Import"

Step 4:  When the window opens, go to your "Downloads" folder that you saved your photo in.  Click on the name of your photo.

Step 5:  After your photo opens, go back to the "File" menu, but this time click "Export".  It will have an arrow that goes to the right and click "Export 1 Photo..."

Step 6:  When the window opens, click the "file type" from JPEG to TIFF.

Step 7:  After you change the file type, go to the bottom right of the window and click "Export".

Step 8:  Click on the location you would like to save the file, and click once again at the bottom right on "Export"

The file will appear in the folder that you selected.  I have opened files successfully in two different versions of Photoshop (2014 and later). 

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Mentor ,
May 22, 2015

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your JPG files may have become corrupted.  Do you still have the original PSDs?  What about Bridge?  Are you able to open them in Bridge?  Or with another image application such as Preview on the Mac or Windows Photo on Windows?

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Community Beginner ,
May 22, 2015

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I am able to open them everywhere else. The only workaround I've found so far is to open them and then use the snipping tool to create a new jpeg. Obviously this is less than ideal.

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Mentor ,
May 22, 2015

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I saw a post on a site about trashing the Photoshop Preferences or resetting them.  While I don't suggest this if you have many presets, it is worth looking into as a possible solution.  Can you do this?

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Community Beginner ,
May 22, 2015

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Just did it and restarted the program and it didn't work. I appreciate the suggestion, though.

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Mentor ,
May 22, 2015

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Well it was worth a shot.  I don't recall ever running into this problem myself but it seems there are other people online that have.  Perhaps you can use your favorite search engine and find some better answers that may actually solve what is at the root of your problem with the file format.

Sorry I couldn't be of more help this time.

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Community Beginner ,
May 23, 2015

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Yea, I tried to google before I came here and didn't have a ton of luck, but I'll give it another shot. Thanks so much for trying to help. I really appreciate it

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Participant ,
May 06, 2016

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I am having the same problem with downloaded JPGs on my Android/Samsung phone.  I copy them to my PC for safe keeping but I can not load, open, or edit them.  Paint and everything else WILL open them, I can SAVE them and then Photoshop will open then just fine?  Really annoying since PS is my primary program for display, launching and opening and editing.  Hope to see an answer here its OBVIOUSLY a Photoshop problem not my unique issue.

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New Here ,
Jan 08, 2017

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open your jpeg in any other app and then save it, now Photoshop should open it without an issue

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Community Beginner ,
May 29, 2018

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Nothing is working for me.........snipping, renaming, jpg, png..................nothing. I'm about to download GIMP. This is nuts.

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New Here ,
Jun 24, 2018

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i had the same problem but i update my Photoshop CC 2018 and now it is fine... Hope it will work for u

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New Here ,
Mar 28, 2019

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The easiest workaround I have found is to open the images in Google Chrome and then copy to Photoshop via File- New- Image via clipboard. Works every time and loses no image quality I discern. The problem seems to be mainly Facebook and Instagram files. I suspect it is something in their conversion during upload to their sites.

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Adobe Employee ,
Oct 02, 2015

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Hi PS team, we shall definitely get this error message resolved.

Customers are able to open such images in the other Softwares but not in PS. If the file is corrupted, then we shall display an appropriate error message to the user and should not restrict them from opening such images in PS.

This is an EPV , but I can see that a lot of our customers are facing these issues.

Regards,

Neeraj

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New Here ,
Jul 17, 2018

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3 years later, and still no fix, even though they said they were going to XD

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Community Beginner ,
Sep 12, 2018

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Please.  This is frustrating.  I just got a new computer and, didn't have enough space.  Now, I can't even put pictures on here.  I never had these issues before.   Do I need to return this computer?

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New Here ,
Sep 12, 2018

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Kevin.  I have Photoshop Elements, not Photoshop, but this video from You Tube will walk you through some steps to update the registry file on your system (assuming you have a Windows PC).  This appears to be a Photoshop bug...I don't think it is your computer.  It worked well for me:  Photoshop Error - because there is not enough Memory(RAM)| How to Solve - YouTube

frustrating indeed!

ag

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Community Beginner ,
Sep 12, 2018

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Thanks.

It is not because things are difficult we do not dare, it is because we do

not dare that they are difficult.

Seneca

Kevin Kearney

206-227-7003

customdogpictures.com

custompictures.net

emeraldcitypuppypower.com

On Wed, Sep 12, 2018, 8:44 PM armandog15889631 <forums_noreply@adobe.com>

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New Here ,
Oct 20, 2015

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I downloaded my Instagram photos using the website instaport.me. The JPEGs open fine in any app other than Photoshop -- this includes posting to the web and viewing in Chrome, in Preview, etc. But on every file Photoshop CC gives the error "Could not complete your request because of a problem parsing the JPEG data." The only workarounds I could find online are people individually resaving the photos through another app, but that's not an option with hundreds of photos to process. When will this be fixed? Or is there a better workaround?

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New Here ,
Dec 21, 2015

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I'm having the same issue involving photos downloaded from insta.

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Community Beginner ,
Feb 15, 2016

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I'm getting the same thing as dt51289933 where I had saved Instagram photos as JPGs from Google Chrome using Developer Tool. Strangely, PShop does open some of the older photos that I saved but not the newer ones. I have JUST installed the Adobe CC 2014 version on a brand new 64 bit system and could open these same photos last week in Adobe CS6 Photoshop that was on my older 32-bit Win7 PC.

I also use a great little quick program on PC called 'XnView for super quick image handling and have it set to be the default viewer for JPGs. I disabled that option with no effect on the Photoshop problem. I also tried to upgrade the drivers on my video card and monitors. Then I did updates on Photoshop with no resolution. These photos open in every other image program and all internet browsers. Why can't Photoshop "parse the JPEG data" ?!?!?

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Community Beginner ,
Feb 15, 2016

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Another bit of evidence to add is that I can open these same problem JPG files with Camera Raw. And if I go to Camera Prefs and change those, they wil automatically open in Camera Raw when sending them to Photoshop. Funky huh?

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New Here ,
Dec 28, 2016

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thank you for mentioning that. I just ripped an image through the inspector and it also seems to not be compatible with photoshop for whatever odd reason.

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New Here ,
Feb 15, 2018

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I have exactly the same problem

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New Here ,
Dec 17, 2015

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I found a work around for now. I used my Photoshop Mix on my Ipad and opened the image and used the Send to Photoshop. It renders it in PSD and whammo i can open it up in PS CC 2015. Hope that helps.

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New Here ,
Feb 18, 2016

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I am having the same problem!

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Explorer ,
Mar 04, 2016

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I just got mine to work by importing into Lightroom 5, then opening in Photoshop. Go figure… I hope this helps someone else though.

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Participant ,
May 06, 2016

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i see this Lightroom open first and then launch PS.  I have free standing elements btw not the CC junk but it seems to be the same code and problem with Adobe.

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Community Beginner ,
Jul 18, 2016

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For large numbers of images, import them into Lightroom (version 5 and CC work) and then export them as JPGs again. The parsing problem exists in InDesign, Illustrator, and Photoshop CC 2015.5, but not in Lightroom. Anybody at Adobe working on fixing the rest of your product line?

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New Here ,
Jul 26, 2017

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this worked for me as well - go figure!

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