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Problem saving edited images in Photoshop 2020 on Mac

New Here ,
Aug 06, 2020

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Suddenly i keep getting an error message that there is a problem and an image cannot be saved - if i leave it and shut my laptop down a few times it does then work but this is ridiculous to have to keep doing, is this an update fault? 

 

Thanks

 

 

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Problem saving edited images in Photoshop 2020 on Mac

New Here ,
Aug 06, 2020

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Suddenly i keep getting an error message that there is a problem and an image cannot be saved - if i leave it and shut my laptop down a few times it does then work but this is ridiculous to have to keep doing, is this an update fault? 

 

Thanks

 

 

{Thread title edited by moderator}

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Mac, Problem or error

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48

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Aug 06, 2020 0
Adobe Employee ,
Aug 06, 2020

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Hi there,

 

We're sorry about the trouble with Photoshop while saving images. Would you mind telling us the macOS version you are working on? Have you started facing this issue recently after the latest update?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Aug 06, 2020 0
New Here ,
Aug 06, 2020

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10.15.5 Is the Os Version

 

Literally started happening in the last few days, i dont believe there has been any additional updates in that time?

 

It will work one minuet and not the next, it's ridiculous and so frustrating.

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Aug 06, 2020 0
nikunj.m LATEST
Adobe Employee ,
Aug 07, 2020

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Thanks for the info! Have you tried resetting the preferences to check if that helps?

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