Problem with anchors in Photoshop Video

[Hunkey_Dorey]

When the canvas is resized in Photoshop Video the 'smart elements' are deployed causing 'jumps' in the anchor points of the timeline. In previous versions (3 versions ago) this error did not occur.

[Sahil.Chawla]

Hi there,

Sorry to hear that, could you please let us know the exact version of Photoshop and operating system you're working on?

Regards,
Sahil

[Hunkey_Dorey]

Thank you for your interest in this problem.

The version I currently use is Adobe Photoshop CC 20.0.3 in macOS Mojave 10.14.3.

Greetings, Dario.

[Sahil.Chawla]

Thank you for the information Dario, could you please try updating Photoshop to the most recent version which is 20.0.4 via the Creative Cloud desktop app and let us know if it helps?

[Hunkey_Dorey]

I'm sorry, the problem persists. I have uploaded a video for you to appreciate seeing the bug better.: Photoshop Video bug - YouTube

[Hunkey_Dorey]

Hello! The same problem persists even after updating the program. Have you been able to reproduce the fault? Is it possible to solve it in some way? It is a mistake that takes a lot of time when you are working, every time I redeem the stage I have to animate each piece again. Please i need a solution

Test 2: Photoshop Video bug (Test 2) - YouTube

[Benjamin Root]

If I am understanding the problem correctly, your graphics card is not fast enough to allow Photoshop to render all frames on the fly at high quality. Either play the clip two or three times to render all frames, or lower playback quality (gear icon, I believe, left of cut/scissors button).

[Hunkey_Dorey]

Thanks, I've tried it but the problem persists. I changed the quality to 25% and I played the clip several times until the green bar was completed, but there was no luck ;(

[Benjamin Root]

And does the problem persist if the video is exported and played in other software?

[Hunkey_Dorey]

Yes, for example: I work with an original file of 1080x1080px and when resizing the canvas to 1127x2008px this happens:

Original Video:

BolsaTransparante 1080x1080 - YouTube

Canvas Resize:

BolsaTransparante 1127x2008 - YouTube

It's a big mystery, a few updates ago it did not happen.

Thanks for your help!

[Benjamin Root]

Ahh, I see what it‘s doing now. Very odd.

Have you tried resetting your preferences by any chance? Long shot, but worth try.

Win: Press and hold Ctrl+Alt+Shift immediately after initiating Photoshop's startup. A box will appear asking if you want to continue with the reset, select "yes." If you don't see this, you weren't fast enough...Try again.

Mac: Press and hold Cmd+Opt+Shift then start Photoshop. A box will appear, asking if you want to continue with the reset, select "yes."

If that fails, you may want to post about this over on the feedback.photoshop.com site. That’s where one can post bug reports and the sort.

[Hunkey_Dorey]

Thanks for your help Benjamin, there has been no luck so I will notify you of the bug in the web that you have given me. Regards!