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Problem with size image on "save for web"

Explorer ,
Aug 18, 2020

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Hey guys
Since yesterday I have a problem with the option of " save for web".
First I'll describe my workflow: I'm downloading a png file from adobe XD, uploading it to Adobe Photoshop, slice it to several sections ( to get several files), pick "save for web" and save it as png-8/ png-32/ jpeg.
Until yesterday, everything worked just fine and then on my third file- I sliced it and enter to "save for web" and on the image size it's limited me to a smaller size, while my original file width was 1920px.
you can see here on my Behance project: the file was sliced with the width of 1920px before the problem started. and i tries couple of files (that works fine) and now is limited by size image.
I already chatted with the adobe support (for over an hour and a half!!!) and I felt like there no one listening and really understand the problem or wants to help. we try to download and install photoshop all again, restart the operating system and check and check the preferences --> performance ---> memory usage/ graphic processor setting.
Finally, he told me to reach the forum cause he can't help me (he wasn't trained for this!)
Again, I sliced before png/jpegs files without the limitation of "image size"' it was always on 100% and suddenly it's limiting me. I don't know what is the source of the problem and that's why I'm approaching you to please help me!!! i'm adding pics. thanks

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Problem with size image on "save for web"

Explorer ,
Aug 18, 2020

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Hey guys
Since yesterday I have a problem with the option of " save for web".
First I'll describe my workflow: I'm downloading a png file from adobe XD, uploading it to Adobe Photoshop, slice it to several sections ( to get several files), pick "save for web" and save it as png-8/ png-32/ jpeg.
Until yesterday, everything worked just fine and then on my third file- I sliced it and enter to "save for web" and on the image size it's limited me to a smaller size, while my original file width was 1920px.
you can see here on my Behance project: the file was sliced with the width of 1920px before the problem started. and i tries couple of files (that works fine) and now is limited by size image.
I already chatted with the adobe support (for over an hour and a half!!!) and I felt like there no one listening and really understand the problem or wants to help. we try to download and install photoshop all again, restart the operating system and check and check the preferences --> performance ---> memory usage/ graphic processor setting.
Finally, he told me to reach the forum cause he can't help me (he wasn't trained for this!)
Again, I sliced before png/jpegs files without the limitation of "image size"' it was always on 100% and suddenly it's limiting me. I don't know what is the source of the problem and that's why I'm approaching you to please help me!!! i'm adding pics. thanks

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Bug, Problem or error, Windows

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Aug 18, 2020 0
Explorer ,
Aug 19, 2020

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Hey again, Is there an Adobe expert here who can help?

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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I was facing a similar issue a few days ago. Not sure if this is happening to you. Let me describe what I was doing:

I had a document that was 10800px wide. Apparently Photoshop has this limit of 8192px, so it was scalling to 75% or something like that.

 

Now, here's what was happening: even though I had 10 slices created by me (1080x1350) it was assuming I was exporting the whole document (10800px). Why? Well, because I was selecting all slices inside the Save For Web window. I was under the impression that I had to select them in order for it to export all of them. That's why it was assuming the whole document as one file. Once I only selected 1 slice and then under the Save options I picked "All User Slices", I was able to ge the 100% back.

 

Does it make sense to you and does it apply to what's happening to you? If you are selecting more than 1 slice inside the Save for Web window, make sure you only select 1.

 

Hope it helps somehow, because I was going crazy too

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Aug 19, 2020 1
Explorer ,
Aug 19, 2020

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Hey Danny

Thanks for your answer!

I checked it now and in my case it's doesn't matter if i pick one or more slices, i'm still can't change the image size- it's still limits me

I don't know what is the reason cause everything worked fine the day before...

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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Sorry but your text description does not match your screenshots. Your screenshots show an image width of over 8192 pixels not 1920px

Save for Web was not designed to work with extreme pixel sizes and will scale down to limit the long side to 8192 pixels

 

Check your image width again

Dave

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Hey dave

My screenshots shows an width under 1920 (cause ps limited me) and the height of 8192! the question is why does it limits me to 34.16% ?

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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The 8192 px is after the 34.16% scaling is applied not before

Dave

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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For some reason, Photoshop is assuming that your slice is wayyyy taller than 8192 (the limit), that's why your width can't go over the 34%. It's scalling it proportionally. So either your slice is in fact over the limit or something is causing Photoshop to think that. If you want you can delete all layers and share the document. I will be happy to check on my end if I find the issue.

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Aug 19, 2020 1
Explorer ,
Aug 19, 2020

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OK i don't understand what is the problem? There's not supposed to be a problem with the height, man

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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and i don't know why it suddenly think so:(

this is a png that i export from XD, i'm adding the file link and i'll be happy if you can check it (again...everything worked fine with that file 2 days ago):

https://shared-assets.adobe.com/link/f4da3e33-9cdc-4d7c-764b-2c91618a86e4

Thanks

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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As I mentioned, I will be happy to check the file if you want to share it. It's hard to troubleshoot without looking at the file. It took me a while until I figured what was happening to be a few days ago and I'm sure no forum reply would help me, because I wasn't aware of the issue of selecting all slices. So if you would like, just share it via WeTransfer and share the link.

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Share the PSD itself, not the PNG. I would like to look at the slices.

Just flatten the image and share it. Keep the slices so I can try to export.

The PNG itself is 23967px tall, so something is happening for it to assume the whoel file and not the slices

 

I was doing the math and 8192 is indeed 34% of 23967 so something is happening there that maybe you're missing

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Aug 19, 2020 1
Explorer ,
Aug 19, 2020

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my response was to dave... i write a new one for you with a link:)

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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As i explained before this is an xd file that i export as PNG and just need to slice it... maybe you can try to slice it and see if it's limits you the same way?!

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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The file you linked measures 1920 x 23967 pixels.

Make sure you are only using the single selected slice /or crop area on export

 

 

Dave

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Hey Danny

I'm adding the psd file with the sliced parts exactly as i save it before the problem began (save and download it successfully

https://shared-assets.adobe.com/link/40e69a65-e239-4c18-79ae-85904a5ceff2

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Thanks for the file. I was able to export without any issues.

I have 2 things to say:

1 - Your 7th slice is actually bigger than the limit. This didn't create any issue when exporting, but anyway, try to keep all your slices below the 8192 limit, just in case

2 - Have you actually tried to export the images and saw that they were resized? Or were you stuck on that window looking at the 34% issue? I'm saying this, because even though I saw the same values, I ignored them. Exported and everything was fine. Basically what I see here is Photoshop telling you that the full document is going over the limit, but it's not changing anything in the export process. You know what I mean? Try it again and just ignore that "issue". Export and see if your images are the size they are supposed to be.

 

Let me know what happened

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Thanks man! actually i have to "trick" ps, change to jpeg, press "done" and then enter again and change to png, kind of funny;)

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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The slicing tool, in conjunction with Save for Web (legacy) was designed to slice an image so that it could be rebuilt on a webpage and clicking on different sections could lead to different actions. Hence the 8192 px size limit which is more than enough for that purpose.

To split a large image for use on different pages use the crop tool or split the image into separate layers and use export layers to files

 

Dave

 

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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Thnaks! I recommend you to enter to the furom from the link i added and fint out what was the real problem

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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I did , and my comment on the design of Save for Web still stands

Dave

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Aug 19, 2020 0
Explorer ,
Aug 19, 2020

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The slice tool is super useful, more than the 2 options you mentioned. Also, still calling it "Save for Web" makes no sense. They should change that.

 

Let's say you have a layout for a website that contains 50 different pieces. If you use the slices, they will remain intact and you can just go Save For Web, and even if you have made changes, the slices are still the same. It exports all at the same time. If you use the crop as you suggested, you would have to do it manually, 50 times: select the area to crop > crop > save as > give it a new name > save > undo. Repeat the process 49 more times.

 

Using the layers, it's the same thing, you would have to keep merging sections and then bringing them back. For example, let's say I have Group 1 with images and Group 2 with text. Maybe one of those "slices" would be an image from Group 1 and one paragraph from Group 2. How would you use the layer export? You would have to merge them, to them "unmerge". Also, when you use the Export Layers to Files, it exports the whole canvas so let's say you have a canvas that's 100px by 100px. Even if you only have a space 5px square in the middle, it exports an image that's 100px by 100px. Not ideal.

 

So "Save for Web" and Slices are still the best option 

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Aug 19, 2020 0
davescm LATEST
Adobe Community Professional ,
Aug 19, 2020

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Read my comments again. For slicing up an image into as many elements as you need to create a web page, slicing and save for web work well and the 8kpx limit is not an issue.

For creating multiple web pages which need to go beyond 8k then it is not the best tool and was not designed to be.

I doubt you will see further Save for Web features as it relies on old code and is not being developed further - hence the 'legacy' label in the export menu.

 

Dave

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Aug 19, 2020 0