PROBLEMA CON PHOTOSHOP on Windows 10

New Here ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

Hola! 

Tengo un ordenador con las siguientes características: 

- Tarjeta gráfica: GeForce RTX 3060

- Procesador: AMD Ryzen 7 5800X 8-Core

- RAM: 31.89 GB

El problema que tengo es el siguiente, cuando uso Photoshop, al pasar el ratón sobre una herramienta del programa, el ordenador me da dos pantallazos oscuros muy rápidos y se vuelve a poner bien. ¿A que se debe esto? ¿Cómo lo puedo solucionar?.

Gracias.

TOPICS
Problem or error

Views

358

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

What version of Photoshop are you running?

Have you checked for graphics card updates? 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

Estoy usando la  versión 22.4.1.

Y tengo la última versión de la tarjeta gráfica.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

LATEST

Please try updating Photoshop to the latest version (22.4.2) & let us know if the issue persists.

 

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

Hi,

 

Would you mind elaborating the issue you're experiencing with Photoshop? Which version of Photoshop you're using? When you say that you get a dark screen when you hover your mouse over a tool in Photoshop, are you referring to a small window tool that shows you tips about the tool you have your mouse over?

 

If yes, then go to the Preferences for Photoshop, then Tools & uncheck the option for Tool tips.

 

Let us know if this helps. If not, please elaborate the issue further or may be share a screenshot so that it can help us understand the issue better.

 

Regards,

Nikunj

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines