Problemas al iniciar photoshop

New Here ,
Mar 20, 2021 Mar 20, 2021

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En algunas oportunidades cuando abro phoshop me tira un erro que debo desintalar, poque sigue aunque reinicie desde cero la compu. Hace años que uso photoshop y ahora me ha ocurrido más de 3 veces y tengo que desintalar y volver a instalar.

falla photoshop.jpg

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Hello,

We are sorry to hear that you are having this issue. Please see if this docuement provides the help you are looking for: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

Also, please let us know what version of Photoshop you are using and what computer operating system?

Let us know if this fixes it, or if you still have questions.

Michelle

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Hola buen día Michelle, te adjunto las capturas de pantalla del sistema operativo de mi laptop y de la versión de photoshop, la versión de photoshop es la última, si me hizo ese problema 3 veces en la última semana y tuve que desintalar photoshop las 3 veces, porque prendia y apagaba la pc y no respondia, me hacia el mismo error una y otra vez. Y la mejor manera de solucionarlo fué desintalar y volver a instalar.

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