problemas tecnicos

New Here ,
May 14, 2021 May 14, 2021

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hi, hola !!

 

im having problems to open the app, i just downloaded it and also Adobe illustrator.

i have cero problems when it comes up to the second one, but photoshop keeps loading and i have to force it to close the app... i restarted my computer (mac pro 13) and also deleted the app and downloaded it again :(( i dont know what else to do ,, plz help

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on? Is Photoshop freezing while loading a particular component on the launch/splash screen? If yes, please check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

You can also check: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Regards,

Nikunj

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