Problems getting access to Photoshop and Lightroom today

New Here ,
May 09, 2021 May 09, 2021

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Hi, I'm having trouble getting on to Photoshop and Lightroom.  I pay a subscription every month but when I try to open Photoshop and Lightroom, I am asked if I would like to purchase them or start a free trial.  I've been using them for some time now, does anyone know if this is a common problem and how it can be fixed?

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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Is your Adobe cloud account up and running and logged into?

MikeGondek_0-1620581686601.png

 

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New Here ,
May 09, 2021 May 09, 2021

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Hi Mike, yes I checked that then double checked it.

 

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New Here ,
May 09, 2021 May 09, 2021

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8130D77D-ED39-4783-BB96-CDBAB6748A2A_1_105_c.jpeg

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New Here ,
May 09, 2021 May 09, 2021

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This is the first time I've experienced any problems and I haven't changed any settings (as far as I'm aware lol)

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New Here ,
May 09, 2021 May 09, 2021

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Although I don't see any mention of Adobe on my icloud account.

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