Problems using Luminar 4 as a plug in

New Here ,
Nov 25, 2020

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Hi, it's been a few weeks since I found the following problem: when I open Luminar 4 com plug in from photoshop 2021, when I save the processed file and go back to Photoshop, a black level appears instead of the processing. I tried to reinstall both Luminar and Photoshop, delete the cache. In Lightroom the problem does not occur.
Suggestions?
Thanks

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Import and export, Mac, Problem or error

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Problems using Luminar 4 as a plug in

New Here ,
Nov 25, 2020

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Hi, it's been a few weeks since I found the following problem: when I open Luminar 4 com plug in from photoshop 2021, when I save the processed file and go back to Photoshop, a black level appears instead of the processing. I tried to reinstall both Luminar and Photoshop, delete the cache. In Lightroom the problem does not occur.
Suggestions?
Thanks

TOPICS
Import and export, Mac, Problem or error

Views

61

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 25, 2020 0
Adobe Community Professional ,
Nov 25, 2020

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Hi

Have you tried contacting Skylum Support

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Nov 25, 2020 0
New Here ,
Nov 26, 2020

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Yes I do, but no solution. I wrote to Adobe support, waiting for a solution. 

Thank you

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 26, 2020

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I would not have thought Adobe would supply support for another product.

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Nov 26, 2020 0
New Here ,
Dec 01, 2020

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Dear Derek, if the problem is with Photoshop but not with Lightroom, it is certainly a problem of Adobe and not Skylum.

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Dec 01, 2020 0