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problems with 2021 upgrade

New Here ,
Oct 30, 2020

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Since I have upgraded to Photoshop 2021 having lots of problems, cannot open any picture

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Problem or error

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problems with 2021 upgrade

New Here ,
Oct 30, 2020

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Since I have upgraded to Photoshop 2021 having lots of problems, cannot open any picture

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Problem or error

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247

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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I have also upgraded to Photoshop 2021 and cannot open any picture and when trying to close picture or the program I get the answer " not possible because of a program error". Photoshop 2021 is not possible to use. I have to restart PC to get out of the photoshop program.

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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I have the same issue.  Since the upgrade, I am unable to open a new or existing file and have the same "...program error" message. 

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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I have the same problem. My photoshop no longer works since upgrading to 2021 it has this error "Could not complete your request due to program error" that pops up regardless of which file type I open or try to create new. I have to force quit each time. Is Adobe going to address this issue? I have client deadlines and losing money daily. How can I reinstall an older version until Adobe fixes this issue? Help! 

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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same here

 

help help help

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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Oct 30, 2020 1
New Here ,
Oct 30, 2020

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Edit> Preferences> Performance> Deselect Use Graphics Processor

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Oct 30, 2020 1
New Here ,
Oct 30, 2020

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It works now! Thank you all!!!!

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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By disabling the GPU you will lose some functionality that requires it

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Which features leverage the graphics processor?

Features that require a GPU for acceleration

  • Artboards
  • Blur Gallery - OpenCL accelerated
  • Camera Raw (more info)
  • Image Size – Preserve Details
  • Lens Blur (more info)
  • Neural Filters
  • Select Focus
  • Select and Mask - OpenCL accelerated
  • Smart Sharpen - OpenCL accelerated

Features that won't work without a GPU

If your graphics processor is unsupported or its driver is defective, the following Photoshop features won't work:

  • 3D
  • Birds Eye View
  • Flick Panning
  • Oil Paint
  • Perspective Warp (more info)
  • Render – Flame, Picture Frame, and Tree
  • Scrubby Zoom
  • Smooth Brush Resizing

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Oct 30, 2020 0