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Problems with my computer since I install Adobe Creative

New Here ,
Sep 20, 2020

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Hi guys

 

When I open Photoshop the screen turns off for less than a second, it goes black and then returns to normal.

My laptop is new, it is barely a month old, I don't have the same problem when I'm working on my iMac at work, only with my MacBook Pro

 

Any suggestion?

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Problems with my computer since I install Adobe Creative

New Here ,
Sep 20, 2020

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Hi guys

 

When I open Photoshop the screen turns off for less than a second, it goes black and then returns to normal.

My laptop is new, it is barely a month old, I don't have the same problem when I'm working on my iMac at work, only with my MacBook Pro

 

Any suggestion?

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Problem or error

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34

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Sep 20, 2020 0
Adobe Community Professional ,
Sep 20, 2020

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I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall Photoshop again. If that doesn't solve the problem then unistall it again and then run Adobe Cleaner before reinstalling Photoshop again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Sep 20, 2020 1
New Here ,
Sep 20, 2020

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Thank you so much Derek!

 

It worked! 🙂 

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Sep 20, 2020 1