problems with photoshop when printing!?

New Here ,
Apr 26, 2021 Apr 26, 2021

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Photoshop cs6 lately started crashing unexpectedly without any notification

we have an image, we give it "print", it works
We go to the next image, we click "print", it loads a few seconds, the program closes by itself.

what happened!?

It is ALWAYS in the same order, without notifying, without warning, without showing any error.
(I uninstalled and installed the program, I went to preferences, general, restore preferences when exiting, nothing works)

specifications of my computer:

AMD Ryzen 3 PRO
ram: 16.0 GB
64-bit operating system
Windows 10 Pro

((((soon I will upload a video proof of the problem.))))

TOPICS
Actions and scripting, Bug, Problem or error, Windows

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Most Valuable Participant ,
Apr 26, 2021 Apr 26, 2021

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Check your crash logs. Those could be print issues in Windows itself introduced with some recent updates. And obviously we can't realyl help you if you don't provide the most critical info - what printer and print settings.

 

Mylenium

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Hi Mylenium, I heard what you told me, here is the adobe error information for the event viewer (I will leave them below everything)

 

the printers that work with my computer are:

 

EPSON XP-2101 (latest installation)
EPSON XP-231 (older)
EPSON XP-241 (older)

 

configuration of the new printer XP-2101:

IMG_20210429_123902_970.jpg

IMG_20210429_123904_643.jpg

 

●These errors started as soon as we bought this new printer

 

Now the event viewer information:

 

--------------------------------------------------------

ERROR:

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba
Faulting module name: ntdll.dll, version: 10.0.19041.928, time stamp: 0xa0caab76
Exception code: 0xc0000005
Offset Error: 0x0008798c
Faulting Process ID: 0x2bcc
Faulting application start time: 0x01d73d080093ea34
Faulting application path: F: \ Program Files \ Photoshop Cs6 by LeoNNel F \ AutoPlay \ Docs \ App \ PhotoshopCS6 \ Photoshop.exe
Faulting module path: C: \ Windows \ SYSTEM32 \ ntdll.dll
Report ID: 1de44027-288a-45bf-b847-cf7c1387fcdb
Full name of the buggy package:
Relative application identifier of the faulting package:

 

----------------------------------------------

 

INFORMATION:

Deposit with errors, type 0
Event name: APPCRASH
Answer: Not available
CAB file identifier: 0

Problem signature:
P1: Photoshop.exe
P2: 13.0.0.0
Q3: 4f61baba
Q4: ntdll.dll
P5: 10.0.19041.928
Q6: a0caab76
Q7: c0000005
P8: 0008798c
Q9:
Q10:

Attached files:
\\? \ C: \ ProgramData \ Microsoft \ Windows \ WER \ Temp \ WER473.tmp.mdmp
\\? \ C: \ ProgramData \ Microsoft \ Windows \ WER \ Temp \ WER639.tmp.WERInternalMetadata.xml
\\? \ C: \ ProgramData \ Microsoft \ Windows \ WER \ Temp \ WER65A.tmp.xml
\\? \ C: \ ProgramData \ Microsoft \ Windows \ WER \ Temp \ WER667.tmp.csv
\\? \ C: \ ProgramData \ Microsoft \ Windows \ WER \ Temp \ WER697.tmp.txt
\\? \ C: \ Users \ pc \ AppData \ Local \ Temp \ WER6E8.tmp.appcompat.txt

These files may be available here:
\\? \ C: \ ProgramData \ Microsoft \ Windows \ WER \ ReportQueue \ AppCrash_Photoshop.exe_cfd396164f3f45370fcdf68a41411da73bf57c3_438634ca_cab_2e92175a-22c4-48ae-bcee-f9bf36b4d529

Analysis symbol:
New search for a solution: 0
Report ID: 1de44027-288a-45bf-b847-cf7c1387fcdb
Report Status: 4
Deposit with hashing algorithm:
CAB GUID: 0

---------------------------------------

 

ERROR:

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba
Faulting module name: ntdll.dll, version: 10.0.19041.928, time stamp: 0xa0caab76
Exception code: 0xc000041d
Offset Error: 0x0008798c
Faulting Process ID: 0x2bcc
Faulting application start time: 0x01d73d080093ea34
Faulting application path: F: \ Program Files \ Photoshop Cs6 by LeoNNel F \ AutoPlay \ Docs \ App \ PhotoshopCS6 \ Photoshop.exe
Faulting module path: C: \ Windows \ SYSTEM32 \ ntdll.dll
Report ID: 69d03eaa-8164-46bc-88bc-90e7dd551300
Full name of the buggy package:
Relative application identifier of the faulting package:

 

--------------------------------------------------

Error video: https://www.youtube.com/watch?v=QbmjsoS5tAQ&ab_channel=Dani-V-varrett

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Look at Related Conversations on the right forum panel - there are many similar threads.

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