Problems with Scrubby Zoom and Graphics Driver

New Here ,
Apr 26, 2021 Apr 26, 2021

Copy link to clipboard

Copied

16194955837087045906683330083066.jpg

I can't seem to use scrubby zoom.

When I have the zoom tool selected, the scrubby zoom option is grayed out and I can't click it. I know the fix for this is to make sure use Graphics Processor is selected in the performance settings, but that is grayed out too.

 

I have windows 10.

 

I have the NVIDA Studio Driver and I have made sure it's updated. Photoshop is updated too.

 

This problem came up before, and I updated everything, then it went away. It's back even after I made sure everything is updated. 

 

Is there a setting in Windows that I need to change? Why doesn't Photoshop seem to recognize my driver? 

TOPICS
How to, Performance, Problem or error, Windows

Views

309

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

Copy link to clipboard

Copied

If you have 2021/v22.3.1, it's a well known problem.

See this thread:

 

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc?p...

 

My solution was to roll back to 22.3

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

Sorry to hear that you're not able to use the Scrubby Zoom feature in Photoshop after the last update.

Would you mind sending over Photoshop's Help > System Info dialog text to us? You could paste it in a message here, or use a paste service like http://pastebin.com to provide a link to the full text of the System Info.

Also, please try reverting to a previous version of Photoshop and see if that helps: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines