Problems with the install of Photoshop hanging during Gathering required information

New Here ,
Apr 15, 2021 Apr 15, 2021

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Problems with the install of Photoshop hanging during Gathering required information, then 

the install bar that has been moving to the right, then goes back to the left and the install stops. Tried this as administrative install, rebooted then tried again, applied the Creative Tool Uninstall and Cleaner tool. Nothing seems to work to get this installed and this is a brand new install of Photoshop. There is one clue where just before the install bar moves back to the left, there is a blip command prompt come up and then is gone (no text is ever seen). Anybody ever seen this?

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Crash or freeze, Download and install, Problem or error

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Most Valuable Participant ,
Apr 15, 2021 Apr 15, 2021

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Without any system information or details from the install logs this is not going anywhere.

 

Troubleshoot Adobe Creative Cloud install issues with log files

 

Mylenium

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