Problems with the last Photoshop 2021 update (22.3) - Application freezing while editing

New Here ,
Apr 06, 2021 Apr 06, 2021

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Hi after the lasat update of Ps2021 mine stop working. It launche any image but get frozen if I try to do something with it.

 Can anyone can help me with this 😞

 

 

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3. Would you mind telling us which operating system are you working on?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. If it does, please check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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I'm having the same problem. I'm using Windows 10.

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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Did you follow @nikunj.m ’s advice? 

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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I did and it was already desabled. I tried enabling it, and that worked. 

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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FYI. I managed to fix it by enabling Use Graphics Processor. 

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