program error \ GPU error

Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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I recently updated my photoshop after a while I haven't using it. Fisrt use, I got the same error as many of us here got following the updates: PROGRAM ERROR-
I cannot: open files, save or close the program.
I tried to re-installed the program and use the online support-

Each person has different idea whats wrong: either the drivers were not installed correctly, the GPU is too weak to handle latest versions, the graphic cards I have are causing interruptions to one another and to PS, and all of them "resolved" the problem (even downgrade me to PS CC) the error returned.
Also, when I do get to work - I couldn't rotate my canvas since my GPU wasn't enabled (although it was).
Currenly, I have intalled PS CC (GPU error), PS 21.2.6 (GPU error) and PS 22.3 (program error).
The day before yesterday I opened up 22.3 by mistake, and EVERYTHING WAS WORKING. opening files, saving, rotations, 3D features- all was as it should. I was happy and think "well OK then".
Yesterday- nada. same errors.

I can't believe I'm paying for something to ruin job and effect my business.. it;s the first time I felt at Adobe really try to avoid dealing with an issue and to roll it over to my manifactuer.
They're whole "line of defence" now is that my PC too weak to handle PS -but I built up a beast so it can handle my 18 hour day of illustrations without breaking any sweat.
Windows 10 Pro
Intel UHD 630
Nvidia Geforce RTX 2060Super
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
(every driver installed currectly, updated and paid for)

I went over this here, I know it happens to so many of us. 
I didn't saw anyone who dealt with those errors in any version randomly.

Any idea whats my next step should by? Cause Covid has been a b**ch and I'm about to do a Three Way Calling Attack with Intel and Adobe.
HELP 😞


TOPICS
Bug, Performance, Problem or error, Windows

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New Here ,
Mar 19, 2021 Mar 19, 2021

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I sent in problem to Apple support and it seams it ws an automated answer telling me to uninstall all adobe apps and the reinstall I am scared to loose the others now

 

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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I have a windows PC, did it- and it didn't fix anything...

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Hi! so 22.3 changed something that affected older installed versions? Ouch!

I remember about a discussion in this forum where someone disabled the GPU sniffer, but I'm wondering if it also does not leave a text file somewhere...

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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If you can, plase copy the GPU info from help>system info.

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Adobe Photoshop Version: 21.2.6 20210302.r.482 2021/03/02: aadb5d0fea7 x64
Number of Launches: 15
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.804
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 8
Processor speed: 3000 MHz
Built-in memory: 16243 MB
Free memory: 13522 MB
Memory available to Photoshop: 14860 MB
Memory used by Photoshop: 91 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.7.0.1
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 7
Font Preview: Medium
TextComposer: Middle Eastern and South Asian
The GPU Sniffer crashed on 19/03/2021 at 09:37:55

OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=2
NumCLGPUs=2
NumNativeGPUs=0

Unified Extensibility Platform uxp-3.8.0.45


Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

 

 

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Hi, isn't there more info about the GPU?like its driver version. Once can see the sniffer crashed.

Could you try recreating the preferences on that version (you can copy/zip the whole folder elsewhere to retrieve them later)

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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All I have about it:

The GPU Sniffer crashed on 19/03/2021 at 09:37:55

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce RTX 2060 SUPER"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="27.21.14.6192"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce RTX 2060 SUPER/PCIe/SSE2"

glgpu[0].GLRendererID=7942

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvldumdx.dll"

glgpu[0].GLDriverDate="20210310000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 CUDA"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="GeForce RTX 2060 SUPER"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="461.92"

clgpu[0].CLBandwidth=3.72047e+11

clgpu[0].CLCompute=2912.46

glgpu[1].GLVersion="2.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=1024

glgpu[1].GLName="Intel(R) UHD Graphics 630"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=32902

glgpu[1].GLDriverVersion="26.20.100.7642"

glgpu[1].GLRectTextureSize=32768

glgpu[1].GLRenderer="GeForce RTX 2060 SUPER/PCIe/SSE2"

glgpu[1].GLRendererID=16024

glgpu[1].HasGLNPOTSupport=1

glgpu[1].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_518f2921ba495409\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_518f2921ba495409\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_518f2921ba495409\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_518f2921ba495409\igd12umd64.dll"

glgpu[1].GLDriverDate="20200122000000.000000-000"

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="2.1 "

clgpu[1].CLDeviceVersion="2.1 NEO "

clgpu[1].IsIntegratedCLGPU=1

clgpu[1].CLMemoryMB=6497

clgpu[1].CLName="Intel(R) UHD Graphics 630"

clgpu[1].CLVendor="Intel(R) Corporation"

clgpu[1].CLVendorID=32902

clgpu[1].CLDriverVersion="26.20.100.7642"

clgpu[1].CLBandwidth=2.75138e+10

clgpu[1].CLCompute=200.238

License Type: Subscription

 

GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

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