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I have the latest Ps, CR and Windows updates. When attempting to use the new Enhance Details feature from CR the program creates the Enhanced.DNG file but will not open it, the program error message appears.
Any suggestions ?
Andrew
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Can you post a screenshot of the error message?
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You need the Oct. 2018 update for Windows, and some computers haven't received it yet, like mine.
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https://forums.adobe.com/community/photoshop
The error message is here on the Program Errors tab under the Optimise
Performance heading.
I have the 10 October 2018 windows update, at least the windows update
screen says I do.
Andrew
On Thu, Feb 14, 2019 at 10:25 AM Chuck Uebele <forums_noreply@adobe.com>
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I have the 10 October 2018 windows update, at least the windows update
screen says I do.
You need version 1809. Windows Update relies on AI at Microsoft's end to determine if your system can handle 1809. So it may not be installed.
Check for yourself: https://pureinfotech.com/how-determine-version-windows-10-running-pc/
If Windows Update has not yet installed it, then you can do so manually using the Update Assistant
https://support.microsoft.com/en-au/help/4028685/windows-10-get-the-update
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HI John Yes My computer is running windows ver 1809.
Andrew
On Thu, Feb 14, 2019 at 11:58 AM John Waller <forums_noreply@adobe.com>
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OK, good.
So can you post a screenshot of the error message you mentioned in your first post?
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Please find error message attached
Andrew
On Thu, Feb 14, 2019 at 1:23 PM John Waller <forums_noreply@adobe.com>
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Nothing came through. You cannot attached screenshots via email.
You'll have to do it via a desktop browser.
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HI John, The error message attaches just fine. I checked by forwarding the
email to another email address.
The message reads; Adobe Photoshop. Could not complete your request
because of a program error.
Andrew
On Thu, Feb 14, 2019 at 2:51 PM John Waller <forums_noreply@adobe.com>
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Andrew - images, including screenshots, can only be attached when replying using a browser to access the forum directly. Email attachments are stripped and not included in the forum posts, so you may be sending an attachment but no-one here can see it.
Dave
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I am using windows 10 home version 1809 16gb Ram AMD A8-7410 APU RADEON R5 GRAPHICS 2.20 MHZ
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Was his original question ever answered - I was able to use enhanced details and for some reason I no longer can. I get the same error message. Any help would be most appreciated.
Cheers